SAP Functional Analyst-Level 3-CRM

Cintas•Mason, OH

About The Position

Cintas is seeking an SAP Functional Analyst-Level 3 to support the CRM area. The analyst leads and participates in requirements gathering, solution design, and stakeholder guidance; works with business teams to analyze processes and recommend enhancements; and ensures configurations and implementations align with IT strategy and business objectives. The role involves complex, full-lifecycle configuration, documentation, test strategy development, end-to-end integration testing, project and release delivery, and resolution of complex incidents. The analyst maintains advanced functional knowledge of CRM configurations and supports CRM systems running on HANA. The position works on integrated SAP and non-SAP solutions, including ECC, EM, MDG, Hybris, and Microsoft Dynamics 365; advanced data integration with a Data Lake and SAP Analytics Cloud (SAC); and S/4HANA implementation and support initiatives.

Requirements

High school diploma or GED required.
Minimum 5 years of experience gathering requirements in SAP CRM, including configuring and customizing CRM Service.
Minimum 3 years of experience with Ibase, SAP CRM Contracts, Service Orders, and SAP CRM Middleware.
At least one full lifecycle implementation in SAP CRM.
Experience with SAP CRM 7.0 best practices in CIC, Sales, and Service.
Functional configuration experience in Account and Contact Management, Organizational Management, Transaction Types and Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization Schema, ERMS, Pricing, Products, Middleware Monitoring, and CRM Web UI configuration, including Business Roles, WorkCenters, Navigation Profiles, Technical Profiles, and Transaction Launcher.
Experience with CRM–ECC integration for Product, Customer and Contact, Pricing, Transactions, and Employee data.
Understanding of ABAP code and debugging skills.
Experience communicating technical and business issues and solutions to all levels of management.

Nice To Haves

Bachelor’s degree.
Experience with S/4HANA and SAP FSM.
Experience with SolMan - ChaRM.
Experience in complex SAP environments supporting multiple SAP components.
Experience working on customer FIORI and customer Mobile applications.

Responsibilities

Lead and participate in requirements gathering, solution design, and provision of expert guidance to stakeholders.
Collaborate with business teams to analyze current processes and recommend enhancements, evaluating system options, risks, costs, and benefits.
Ensure system configurations and implementations align with the overall IT strategy and business objectives.
Identify, recommend, and execute complex configuration solutions, including full-lifecycle configuration, and maintain current documentation.
Set testing strategies for modules and oversee end-to-end integration testing to ensure system quality and performance.
Participate in project and release delivery, and troubleshoot and resolve complex system incidents.
Maintain advanced functional knowledge of CRM configurations, keeping current with industry trends, future enhancements, and best practices.
Gain hands-on experience with CRM systems running on HANA, participate in new projects, and provide ongoing support for integrated SAP and non-SAP solutions.
Work with CRM data integration to Data Lake and SAP Analytics Cloud (SAC), and contribute to S/4HANA implementation and support initiatives.

Benefits

Comprehensive medical, dental, and vision benefits, with premiums below the national average.
Four medical plan options, including one offered at zero cost.
Competitive pay.
401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
Disability, life, and AD&D insurance, 100% company paid.
Paid time off and holidays.
Skills development, training, and career advancement opportunities.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume