SAP Functional Analyst-Level 2-CRM

Cintas • Mason, OH

9d

About The Position

Support the SAP CRM area by collaborating with business partners within one business function to align technology solutions with business strategies. Apply informed knowledge of customer relationship management to resolve ongoing problems and support several moderately complex business processes. Collect, analyze, and document business requirements, and work with a team to implement solutions.

Requirements

• Bachelor's degree or higher, or foreign educational equivalent, or equivalent based on a combination of education and/or experience.
• At least 3 years of experience gathering requirements, configuring, and customizing SAP CRM.
• At least 3 years of experience across SAP CRM functions, including SAP CRM WebUI, Interaction Center, and Middleware.
• At least 3 years of experience with SAP CRM 7.0 best-practice areas, including CIC, Sales and Service, and functional configuration in Account and Contact Management, Organizational Management, Transaction Types and Item Categories, Partner Determination Procedures, Action Profiles, Status Management, Data Management, Text Management, Categorization Schema, ERMS, Pricing, Products, Middleware Monitoring, and CRM Web UI configuration.
• At least 3 years of experience with CRM–ECC integration for Product, Customer and Contact, Pricing, Transactions, and Employee data.
• At least 2 years of experience managing user requests and inquiries, troubleshooting problems in an enterprise systems landscape, and acting as second-level support to users.
• At least 1 year of experience creating transports and tasks for change management, such as SolMan-ChaRM.
• At least 1 year of experience communicating technical and business issues and solutions to all levels of management.
• At least one full lifecycle implementation in SAP CRM. Experience need not be cumulative; experience may have been gained concurrently.

Responsibilities

• Collaborate with business partners within one business function to align technology solutions with business strategies.
• Resolve ongoing problems in the customer relationship management area.
• Support several moderately complex business processes.
• Collect, analyze, and document business requirements.
• Work with a team to implement solutions.
• Manage user requests and inquiries, troubleshoot enterprise systems problems, and provide second-level user support.
• Create transports and tasks for change management.
• Communicate technical and business issues and solutions to all levels of management.

Benefits

• Comprehensive medical, dental, and vision benefits, with premiums below the national average and four medical plan options, including one offered at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Company-paid disability, life, and AD&D insurance.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level