SAP FICO Support Consultant

DyFlex Solutions

5d • Remote

About The Position

DyFlex is seeking an experienced SAP FICO AMS Consultant to join their Application Management Services practice. This role focuses on supporting customers in ongoing Business As Usual (BAU) and day-to-day operational support environments. It is a hands-on, customer-facing support role, not project-based, and is ideal for a seasoned SAP FICO specialist who excels in a structured support setting and is dedicated to delivering quality outcomes. The position reports to the AMS practice leadership and is open to both permanent and contract applicants based anywhere in Australia, with the flexibility to work remotely from anywhere in Australia or New Zealand.

Requirements

• Minimum 5 years of hands-on SAP FICO experience, with demonstrated expertise in a functional consulting or functional architect capacity.
• Strong background in AMS and support environments; candidates with primarily project-based backgrounds are not suited to this role.
• Proficient in SAP ECC and SAP S/4HANA Private Cloud, with configuration and troubleshooting experience across core FICO modules.
• Exceptional communication skills, both written and verbal, with the ability to engage confidently and professionally with customers.
• Proven ability to produce meaningful reporting and documentation for support activities.
• Experience working in customer-facing roles within a managed services or AMS context.
• Eligibility to work in Australia without sponsorship is required; applicants must clearly state their working rights.

Responsibilities

• Provide expert-level SAP FICO functional support across AMS engagements, including incident management, problem resolution, and change requests.
• Engage directly with customers to understand, triage, and resolve support queries in a timely and professional manner.
• Perform configuration, testing, and documentation activities within SAP ECC and SAP S/4HANA Private Cloud environments.
• Contribute to continuous improvement of support processes, identifying recurring issues and recommending lasting solutions.
• Collaborate with internal teams and client stakeholders to ensure SLAs and quality standards are consistently met.
• Produce clear and accurate reporting on support activities, ticket status, and resolution progress for internal and client audiences.

Benefits

• Work with SAP's latest technologies on cloud such as S/4HANA, BTP and Joule
• A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand
• Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, wellbeing programme, additional purchased leave, and company-provided laptop
• Comprehensive SAP training and certifications
• Join a renowned organisation delivering projects to some of APAC's leading enterprises

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed