SAP Extended Warehouse Management (EWM) Support Consultant II

C5MI Insight

5d • $98,000 - $135,000

About The Position

The SAP EWM Support Consultant provides post–go-live support, troubleshooting, and system maintenance for SAP Extended Warehouse Management (EWM) environments. This role ensures system stability, resolves user-reported issues, manages configurations, and partners with cross-functional teams to maintain and enhance overall EWM performance. Consultants at this level work independently while contributing to continuous improvement and delivering a positive support experience for clients.

Requirements

• Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience.
• SAP EWM certification (or ability to obtain within 6 months of hire).
• 3–5 years of SAP EWM configuration experience.
• Background or education in logistics, distribution, MIS, or IT.
• Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required).
• Strong analytical, troubleshooting, and organizational skills with high attention to detail.
• Clear and professional communication skills with the ability to support non-technical users.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Strong teamwork skills with the ability to collaborate across diverse cross-functional groups.

Nice To Haves

• Experience working with the Department of Defense or other federal agencies.
• Familiarity with SAP ECC or S/4HANA integration points.
• Experience with ticketing systems such as ServiceNow or Jira.
• Understanding of ITIL or structured support methodologies.
• Knowledge of warehouse operations and supply chain processes.

Responsibilities

• Provides hypercare support and resolves live system issues following SAP EWM go-lives.
• Monitors system performance, addresses user-reported issues, and escalates complex problems as needed.
• Manages a high volume of support tickets, ensuring timely and accurate resolution.
• Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams.
• Tracks system performance to identify bottlenecks and recommend improvements.
• Collaborates with clients, business stakeholders, and cross-functional teams to resolve support needs.
• Documents support procedures, configurations, resolutions, and best practices for knowledge sharing.
• Applies software updates, patches, and configuration changes to maintain system integrity.
• Provides technical assistance and guidance to end users, ensuring a positive support experience.
• Adheres to all certified processes and information security standards.

Benefits

• C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level