SAP Contract Administrator

KION Group•Mississauga, ON

8d•$73,375 - $106,150•Onsite

About The Position

Dematic is seeking a SAP Contract Administrator. The SAP Contract Administrator is responsible for ensuring that customer contracts, warranties, and functional locations are accurately established, maintained, and governed within SAP S/4HANA. In addition, this role provides operational leadership for Field Service delivery, including managing onsite service requests and scheduling field service resources. This position guarantees effective Service Business execution through accurate contract and warranty determination, cost control, resource alignment, and service readiness. The role collaborates closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared Services, and Delivery Organizations to ensure contractual compliance, financial accuracy, and high quality customer service delivery.

Requirements

Bachelor’s degree in Business Administration, Finance, Operations, Engineering, or a related field, or equivalent experience.
5+ years of experience in contract management, service operations, warranty administration, or field service management.
Experience managing or coordinating field service teams and onsite service delivery.
Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
Strong knowledge of contract lifecycle and warranty management.
Experience in field service operations and scheduling.
Working knowledge of SAP S/4HANA service and contract modules.
Ability to interpret contract entitlements and apply them to service delivery.
Financial and cost management competence.
Strong planning, prioritization, and problem-solving skills.
Excellent communication and cross-functional collaboration abilities.
High attention to detail and process rigor.

Nice To Haves

Familiarity with Service Cloud or similar CRM/ticketing platforms.
Exposure to intercompany service delivery models.
Understanding of straight-line and completed-revenue recognition models.

Responsibilities

Assist in ensuring a smooth progression from project delivery to customer support by working alongside project teams.
Verify the accurate arrangement of Functional Locations in SAP S/4HANA upon project completion.
Define, validate, and activate warranties in line with contractual requirements.
Confirm readiness of cross-sold service contracts and ensure Customer Support and Field Service teams are prepared for the debut.
Review and validate service contracts, including structure, billing, dates, and system linkage.
Coordinate intercompany contract requirements with global teams and renewal groups.
Ensure contracts are accurately built, activated, and governed in SAP S/4HANA.
Manage third-party vendor contract alignment and support service order creation when needed.
Ensure warranties are accurately linked to Functional Locations and applied in service processes.
Review warranty-related service orders for eligibility and cost accuracy.
Align warranty coverage with service delivery methods and support reassignment decisions when required.
Coordinate field service operations, including scheduling, prioritisation, and distribution of resources.
Assign technicians based on contract coverage, abilities, and service priorities.
Collaborate with cross-functional teams to ensure efficient service delivery and resolve blocking issues.
Ensure accurate capture and costing of field service activities.
Apply Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
Monitor and apply financial controls such as stop-order criteria.
Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
Ensure contracts and service orders are finalized accurately, with all costs settled in SAP S/4HANA.
Coordinate with Finance for accurate contract completion and reporting.