SAP Consumer Products (CPRS)- Delivery Director

Capgemini•Chicago, NY

About The Position

The SAP Delivery Engagement Director is a senior transformation and delivery leader responsible for shaping, mobilizing, and delivering large-scale SAP-enabled business transformation programs for Consumer Products, Retail, and Services clients. The role combines SAP delivery leadership with industry expertise across consumer products, retail, wholesale distribution, and customer-centric business models. The director serves as a trusted advisor to executive stakeholders throughout the engagement lifecycle, from pursuit and solution shaping through mobilization, execution, value realization, and program closure. The role is accountable for delivery excellence, commercial performance, client satisfaction, program governance, and executive stakeholder alignment across complex SAP S/4HANA transformation programs. The director partners with Sales, Account, Solutioning, and Delivery teams on delivery strategies, proposals, pursuits valued at $30 million and above, and transitions from sales into execution. The director also guides programs using SAP Business AI, SAP Business Data Cloud, SAP BTP, intelligent automation, Industry Cloud solutions, and emerging agentic AI capabilities to improve operating models, business processes, and enterprise performance.

Requirements

Bachelor’s degree required.
15+ years of SAP consulting and professional services experience, including significant responsibility for delivery management, program leadership, business transformation, and executive client engagement.
Deep industry expertise in Consumer Products, Retail, Wholesale Distribution, or Services.
Demonstrated success leading large-scale SAP S/4HANA transformation programs and complex enterprise modernization initiatives.
Proven accountability for engagements exceeding $25 million to $50 million in total contract value.
Strong experience managing program financials, revenue, margin, forecasting, resource utilization, scope, change control, contractual commitments, and delivery risk.
Demonstrated ability to lead globally distributed, cross-functional teams across onshore, nearshore, and offshore delivery models.
Experience overseeing SAP S/4HANA programs involving SAP BTP, SAP Business AI, SAP Business Data Cloud, Supply Chain, Commerce, Customer Experience, Integration Suite, API Management, Signavio, and Industry Cloud solutions.
Strong understanding of SAP delivery methodologies, program governance, quality management, enterprise architecture, business process transformation, and value realization.
Experience leading complex program mobilizations, delivery transitions, program recovery efforts, and executive-level escalations.
Ability to translate contractual commitments and solution assumptions into executable delivery plans, governance structures, resource models, and measurable outcomes.
Strong experience supporting SAP pursuits, RFP responses, delivery estimates, commercial models, staffing strategies, risk assessments, and client presentations.
Knowledge of SAP AI capabilities, including Joule, Generative AI Hub, AI Foundation, AI Hub, Agent Hub, Agent Gateway, Knowledge Core, and Process Intelligence.
Understanding of emerging technologies, including agentic AI, multi-agent ecosystems, Retrieval-Augmented Generation, Large Language Models, AI orchestration frameworks, enterprise data platforms, and cloud-native architectures.
Proven ability to engage and influence C-suite stakeholders, facilitate executive governance meetings, resolve complex delivery issues, and maintain trusted client relationships.
Strong leadership experience developing high-performing teams and mentoring engagement managers, program leaders, architects, consultants, and delivery professionals.

Nice To Haves

SAP certifications, program management credentials, and enterprise architecture credentials preferred.
Consulting and delivery experience within a large global systems integrator or professional services organization strongly preferred.

Responsibilities

Serve as the senior delivery executive and trusted advisor for large-scale SAP transformation engagements across Consumer Products, Retail, and Services clients.
Own end-to-end engagement delivery, including planning, mobilization, governance, execution, financial management, risk mitigation, value realization, and program closure.
Lead complex SAP S/4HANA transformation programs and align business objectives, solution design, delivery plans, and measurable client outcomes.
Establish program governance, executive reporting, decision-making structures, quality controls, and escalation processes.
Manage engagement financials, including revenue, margin, forecasting, resource utilization, change management, and commercial performance.
Build and maintain relationships with C-suite executives, business leaders, technology leaders, and client stakeholders.
Partner with Sales, Account, and Solutioning teams on strategic pursuits, RFP responses, delivery models, estimates, transition plans, commercial strategies, and executive presentations.
Lead transitions from pursuit to delivery, documenting and operationalizing commitments, assumptions, dependencies, risks, and expected outcomes.
Oversee global, cross-functional teams across business, functional, technical, data, integration, testing, change management, and program management workstreams.
Plan and deploy resources across onshore, nearshore, and offshore delivery models.
Guide clients through ERP modernization, supply chain transformation, digital commerce, customer experience, data modernization, and AI-enabled business transformation.
Identify and manage program risks, delivery challenges, contractual obligations, scope changes, and executive escalations.
Drive delivery excellence using Capgemini methodologies, reusable assets, accelerators, quality standards, and continuous improvement practices.
Support development of SAP CPRS offerings, delivery capabilities, thought leadership, and industry-specific transformation approaches.
Mentor program leaders, engagement managers, architects, consultants, and delivery professionals while building high-performing and inclusive teams.

Benefits

Paid time off, including 12–25 vacation days depending on employee grade, company-paid holidays, personal days, and sick leave.
Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
Life and disability insurance.
Employee assistance programs.
Additional benefits as provided by local policy and eligibility.
The role may be eligible for variable incentives, bonuses, or commissions, depending on the position and applicable laws.

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