SAP Concur OCM and Training Consultant

Genesis Consulting Partners, LLC•Norfolk, VA

5d•Remote

About The Position

Genesis Consulting is seeking an experienced, ambitious, and resourceful SAP Concur Training Lead for a public sector client. Join our team and utilize SAP cloud technology to configure, deliver and support applications for our clients while leveraging concepts of Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading companies and the candidate will be a part of challenging projects to build and support technical solutions for their needs.

Requirements

3-5+ years of SAP Concur end-user training experience in a client-based setting
Expert knowledge in MS Office tools: PowerPoint, Word, MS Teams, SharePoint
Experience conducting training needs assessment
Clear implementation experience and expertise in full training delivery: plan, design, develop, organize, write, edit end-user guides, instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)
Classroom Training Experience
Professional Services or Big 4 Consulting Experience
Experience in organizational design as well as operating & changing delivery models
Demonstrated experience with Articulate or similar platforms on at least 2 SAP Concur projects
Proven ability to develop engaging and effective implementation-focused training curricula to provide essential knowledge and enhance user adoption
Knowledge of Instructional Design Theory and Adult Learning Principles
Strong attention to detail
Excellent customer service and interpersonal skills
Ability to work independently and as part of a team
Ability to handle multiple priorities and work well under pressure with multiple deadlines
Excellent communication, interpersonal, and influencing skills; strong executive presence, including the ability to partner with and effectively influence multiple stakeholders; ability to work with both business and technology stakeholders
High comfortability working closely with senior leadership throughout the organization.

Nice To Haves

SAP, SAFe, CSM Certifications Desired

Responsibilities

Develop a complete SAP Concur end-user training plan and curriculum
Identify and fully develop End User Training Content for customers based on the best medium for content consumption (e.g. Online vs Instructor Led)
Prepare and build training content in Articulate 360.
Conduct training needs assessments by collaborating with customer stakeholders and Genesis project team to understand the current LMS environment and any special requirements or needs that should be factored into content development
Work with the customer on instructional design and content authoring approaches for training development consistent with their LMS/Training Approach
Create and implement custom education programs that demonstrate knowledge of Adult Learning Principles and incorporate best practice delivery techniques
Plan, design, develop, organize, write, and edit instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)
Develop course objectives and design plan based on assessment results
Interview Subject Matter Experts and clients to collect necessary information to design and develop blended education solutions
Conceptualize and develop evaluation measures, including knowledge checks, course evaluations, and tests
Create training materials based on Training Plan and role-based content
Conduct Train-The-Trainer sessions (possibility to expand into training delivery in subsequent phases of the project if desired)
Provide application knowledge, methodology expertise and/or industry knowledge
Build and maintain client relationships by consistently delivering exceptional service and exceeding expectations
Status reporting, issue identification, problem-solving