SAP CALM Administrator

D&H Distributing•Harrisburg, PA

13d•Hybrid

About The Position

The SAP Cloud ALM Administrator is the accountable owner for the configuration, governance, and operational health of the SAP Cloud Application Lifecycle Management platform within the SAP Center of Excellence. This role spans all five Cloud ALM capability areas: Administration, Implementation, Transformation, Operations, and Service. This role is responsible for tenant administration, user and access management, landscape connectivity, project governance, and post go-live monitoring configuration aligned to ITIL and SAP Activate practices. The SAP Cloud ALM Administrator keeps the platform stable, secure, and audit-ready while enabling project teams, functional pillars, and operations staff to execute within a governed framework.

Requirements

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
Minimum 3 years of experience administering SAP Cloud ALM, SAP Solution Manager, or comparable ALM platforms
Strong understanding of SAP BTP, Identity Authentication Service (IAS), and Cloud Foundry administration
Working knowledge of ITIL-based service management processes, particularly incident, change, and problem management
Experience managing user provisioning, role-based access control, and audit compliance in enterprise platforms
Ability to coordinate across project teams, functional pillars, and vendor partners without owning functional configuration
Strong documentation, communication, and stakeholder management skills

Nice To Haves

SAP Cloud ALM certification or SAP Activate methodology training
ITIL Foundation certification or higher
Experience supporting SAP S/4HANA RISE Private Cloud environments
Hands-on experience with SAP CPI, integration monitoring, and transport management
Background in distribution, logistics, finance, or high-volume transaction environments
Familiarity with SOX compliance, audit evidence collection, and security review processes

Responsibilities

Own global administration of the Cloud ALM tenant, including object management, FlexOperator configuration, and tenant-level settings
Monitor tenant memory consumption and outbound API usage against allocated thresholds
Activate and maintain audit logging via the SAP Audit Log Viewer service
Enable and configure email notifications, public view creation, and API enablement in Cloud Foundry
Create, organize, merge, and centrally manage tags and tag groups for consistent classification across projects and operations
Onboard and offboard users through Identity Authentication Service (IAS)
Assign and maintain role collections in the BTP cockpit, process role assignment requests, and manage shadow user provisioning
Configure advanced access authorizations to restrict object-level access beyond standard roles
Coordinate periodic access reviews and recertification in alignment with SOX and internal audit requirements
Maintain the Global Auditor role assignment for audit and compliance purposes
Register and maintain all managed systems and services within Cloud ALM
Manage certificates, service keys, and Cloud Connector configurations for on-premise connectivity
Define and maintain access control rules for landscape objects
Coordinate certificate rotation, API key lifecycle, and technical user management across connected systems
Create and configure projects, manage teams and custom roles, define system groups and workstreams, and set project access levels
Support process management activities including creation of custom solution processes and process flow diagrams
Administer change and deployment management roles: Change Manager approvals, Deployment Manager transport execution, Developer transport creation, and Retrofit configuration
Manage requirements, user stories, features, test cases, and defect workflows including approval and sign-off processes
Create and maintain SAP Readiness Check analyses and follow-up action tracking
Maintain solution documentation within the platform
Create and manage transformation projects, define approaches, and manage associated tasks (risks, requirements, defects, quality gates)
Administer digital blueprints including system scans, analysis files, company code scoping, and transformation object selection
Create, edit, and version transformation models and support mass edits on transformation objects
Create and manage migration/conversion cycles including health checks, prevalidation, preparation, postprocessing, and cycle log monitoring
Run data quality assessments and track data quality metrics ahead of conversion activities
Configure and maintain business process monitoring including KPI consumption, alert processing, and access group restrictions
Create and manage business services, plan maintenance events, and manage event definitions
Configure health monitoring settings, define thresholds, and establish alert rules across all connected cloud services
Set up integration and exception monitoring for CPI, Event Mesh, AIF, and third-party interfaces including IDOC volume thresholds and alert routing
Administer configuration and security analysis for compliance and security posture reviews
Configure job and automation monitoring including integration with SAP Automation Pilot and SAP Build Process Automation
Manage Real User Monitoring (RUM) and Synthetic User Monitoring configurations for end-user performance tracking and proactive availability testing
Maintain tenant mapping and service information within the Service Delivery Center
Manage preparation tasks, issues, and actions tied to SAP service engagements
Generate PDF reports for service results and maintain status tracking for service delivery activities