SAP C4 Utilities Functional Analyst
About The Position
We are seeking an experienced SAP C4 Utilities Functional Analyst to provide functional expertise in developing solution designs and system configurations aligned with business requirements. This role involves gathering and analyzing customer service requirements, developing comprehensive documentation, and configuring SAP C4 Customer Service functionality. You will also support integration with various SAP modules and participate in all testing phases, defect management, and post-go-live support. The ideal candidate will manage project deliverables, coordinate with global teams, and ensure compliance with industry regulations.
Requirements
- Previous Public Utility industry experience
- 5–7+ years of hands-on SAP IS-U Customer Service implementation experience
- Strong expertise in Customer Service functional design, configuration, and testing
- Strong expertise in customer lifecycle processes
- Full lifecycle SAP IS-U implementation experience
Responsibilities
- Provide SAP C4 Customer Service functional expertise in developing solution designs and system configurations aligned to business requirements
- Gather, analyze, and document customer service requirements from business stakeholders
- Develop and maintain business blueprints, functional specifications, configuration documentation, process flows, test scripts, and training documentation
- Configure and optimize SAP C4 Customer Service functionality, including customer master data, business partner management, move-in / move-out processes, service initiation and termination, premise and connection object management, contract creation and maintenance, customer inquiries, complaint management, service requests, and credit and collections coordination
- Support integration with Billing, FICA, Device Management, CRM, and Work Management systems
- Participate in Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), defect management, go-live support, and hypercare
- Manage assigned project deliverables and timelines
- Coordinate with onshore and offshore functional and technical teams
- Verify project deliverables for quality and completeness
- Facilitate stakeholder reviews and approvals
- Support process improvement initiatives to enhance customer service efficiency
- Ensure compliance with public utility regulations and customer service standards
- Assist with data migration validation for customer and service records
- Support end-user training and operational readiness
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
