Samsung SMB Sales Specialist

2020 Companies•Minneapolis, MN

14d•Onsite

About The Position

2020 Companies is hiring a full-time Samsung SMB Sales Specialist to represent Samsung Electronics America at the Samsung Experience Store in Bloomington, Minnesota. The specialist serves as the store’s small and medium business (SMB) lead, driving incremental business revenue by identifying and engaging business customers, understanding their needs, recommending tailored Samsung solutions, and converting opportunities into measurable results. The role combines retail sales execution with SMB business development, including sales-floor customer engagement, lead generation, pipeline management, and follow-up. The specialist is the in-store SMB subject matter expert and supports associates in recognizing and engaging business customers. Although this is not a people-leadership role, it involves influencing store practices and partnering with store leadership to surface and follow through on SMB opportunities. The specialist also contributes to daily store performance, assists with customer flow and store operations, and reports on pipeline activity, leads, and revenue. The position is primarily store-based, with no remote work, and may involve occasional travel based on business needs.

Requirements

High school diploma or equivalent.
1–2 years of experience in retail sales, wireless, consumer electronics, or another customer-facing sales environment.
Demonstrated ability to meet or exceed sales goals in a performance-driven environment.
Strong communication, interpersonal, and customer service skills.
Ability to engage customers, identify needs, and recommend appropriate products and solutions.
Ability to work in a fast-paced, team-oriented retail environment.
Ability to multitask, prioritize, and manage time effectively.
Flexible availability to work evenings, weekends, holidays, and peak retail periods.
Ability to maintain professionalism, confidentiality, and integrity in customer and business interactions.
Basic proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook.

Nice To Haves

Experience in small or medium-sized business (SMB) or B2B sales.
Experience with lead generation, prospecting, or pipeline management.
Exposure to CRM tools such as Salesforce or similar systems.
Background in wireless, technology, or solution-based selling.
Experience with multiple product categories and bundled or solution-based sales.
Ability to influence peers and support team success without direct authority.

Responsibilities

Drive incremental SMB sales through customer engagement, prospecting, and follow-up, contributing to an annual SMB revenue target of approximately $300,000 or more.
Distinguish SMB-driven revenue from standard consumer sales.
Deliver a premium, consultative experience tailored to business customers.
Engage customers on the sales floor, support transactions, build larger solution-based baskets, and participate in launches, peak periods, and high-volume sales events.
Identify SMB opportunities through walk-in traffic, referrals, and approved outreach, including phone and email follow-up.
Capture and maintain organized lead records, follow-up actions, and a consistent sales pipeline.
Discover business needs, device usage, and growth opportunities, then recommend tailored solutions across Samsung mobile devices, tablets, PCs, accessories, and services.
Serve as the in-store SMB subject matter expert and guide associates in recognizing business customers and capturing leads.
Partner with store leadership to ensure SMB opportunities are identified and followed through.
Lead by example through consultative selling and customer engagement while influencing peers without direct authority.
Maintain a strong sales-floor presence while balancing SMB follow-up and opportunity development.
Assist with store operations, customer flow, and maintaining a premium retail environment.
Track and report SMB pipeline, lead activity, and revenue performance; maintain accurate opportunity documentation and share weekly and monthly performance insights with leadership.