Samples Shipping Coordinator

Trinchero Family Estates•Napa, CA

4d•$32 - $39•Onsite

About The Position

Samples Shipping Coordinator is responsible for processing Marketing Sample requests and Export Order Processing across the organization efficiently and with a high level of accuracy to meet the needs of the business. This person is a clear communicator who can multitask and prioritize and is comfortable working with many internal customers/partners, in addition to working with outside vendors. Logistics coordination and troubleshooting basic compliance and shipping challenges are key components of this role. This role requires adherence to established processes while consistently delivering excellent customer service.

Requirements

High School Diploma or equivalent required.
Two or more years of experience with shipping/warehouse preferred.
Accuracy, attention to detail and the ability to follow through are essential.
Excellent organizational and communication skills.
Experience in customer is service required.
Ability to accurately follow instructions and take direction.
Ability to problem solve and multitask.
Valid California drivers’ license with the ability to provide and maintain a clean/acceptable DMV report.

Responsibilities

Process outbound Marketing Sample orders from various sources via SAP and ShipCompliant.
Support Export Order Processing tasks as needed.
Maintain excellent communication with customers, providing transparency into availability of inventory and delivery expectations.
Prepare documents such as packing lists and invoices for domestic and international shipments.
Determine best shipping method for materials, using knowledge of shipping procedures, compliance, routes, and rates.
Track, redirect and troubleshoot shipments as needed for successfully delivery
Monitor and stay within compliance laws and shipping requirements for all order fulfillment
Document issues, identify corrective actions for damages and shortages, and maintain key performance metrics related to shipment data, and damages for reporting and accounting.
Assist with creating shipping labels for Marketing team shipping needs.