Samples Picker/Packer I

Thibaut Inc.•Charlotte, NC

3d•Onsite

About The Position

The Samples Picker/Packer I picks sample orders accurately, efficiently, and according to customer requirements while maintaining inventory in accordance with company policies. The position recognizes quality issues, escalates safety, quality, and other operational issues, meets or exceeds productivity standards, and participates in provided training. The role helps maintain a safe and clean work environment, processes orders under established department policies and procedures, and works with internal teams to meet customer service expectations. It also involves providing timely feedback about service failures or customer concerns and being accountable for team standards and results.

Requirements

Prior experience in pick/pack/ship operations.
Familiarity with inventory and warehouse management concepts and systems.
Strong math skills, including addition, subtraction, division, and fractions.
Ability to distinguish colors and patterns.
Ability to lift up to 30 lbs.
Ability to push and pull rolling carts and pallet jacks.
Ability to stand and walk for up to 8 hours per day.
Excellent computer skills; experience in an AS400 or Infor environment is preferred.
Ability to use Microsoft Office, especially Excel and Word.
OSHA forklift certification for sit-down forklifts and man-up order pickers.
Ability to operate and work at heights of approximately 25 feet.
Outstanding follow-up skills.
Ability to work flexibly within the distribution center's hours, currently between 7 a.m. and 6 p.m. Eastern.
Excellent verbal and written communication skills.
Effective time management to accomplish goals and tasks.
Attention to detail while working quickly.
Ability to remain calm and professional under pressure in a fast-paced environment.
Ability to build rapport with fellow employees and customers.
Dependability, a good work ethic, a positive attitude, and inclination to exceed daily goals.
Ability to multitask, maintain focus, and act with urgency in a busy environment.
Ability to research issues thoroughly and provide proactive updates about open issues and pending orders.
Customer focus and a passion for helping customers.
Problem-solving and analysis skills.
Self-motivation and initiative.
Team-player attitude and enjoyment of interacting with people.

Nice To Haves

Prior experience in textiles and wallcoverings.
Experience with RF picking, voice picking, or pick/put-to-light systems.

Responsibilities

Pick sample orders accurately, efficiently, and in a timely manner according to customer requirements.
Maintain inventory accurately and in accordance with company policies.
Recognize quality issues and escalate safety, quality, and other issues that arise during operations.
Meet or exceed productivity standards and team standards.
Participate in all provided training.
Maintain a safe and clean work environment.
Safely operate equipment, including forklifts, a man-up order picker, and voice or RF picking equipment.
Process orders according to established department policies and procedures.
Partner with internal teams as needed to meet and exceed customer service expectations.
Provide timely feedback to the company regarding service failures or customer concerns.
Demonstrate commitment and accountability for results.