Sample Room Support Coordinator
About The Position
We are looking for a motivated Sample Support Coordinator to assist with our sales samples and website ecommerce logistics. This position will own every aspect of our sample room, including, but not limited to; ordering, development, coordinating, and shipping. Assist the Sales Team to ensure we package/deliver sample requests to customers as requested in a timely and orderly manner. Weekly/Monthly tasks include assisting with repacking responsibilities, inventory management, and conducting cycle counts. Paying attention to detail and remaining process orientated are keys to success, while remaining adaptable to changing circumstances and providing feedback.
Requirements
- 2-3 years’ experience as a stock clerk/warehouse clerk or related field
- Strong communication & organizational skills are a must
- Strong PC skills (Microsoft Office, Word, Excel)
- A team player with the ability to work in a fast-paced environment and deliver results while managing multiple priorities
- Must be able to lift 25 lbs. often, 35 lbs. sometimes, 40+ lbs. rarely.
- Must be able to safely navigate warehouse and operations floor for the majority of workdays.
- Will be required operate a non-motorized or motorized hand jack
- Must be comfortable working in warehouse environment
Responsibilities
- Work shift is 8:30-5 pm (M-F), to be available during office working hours.
- Coordinates all sample requests with sales support/sales rep/broker via email.
- Properly packs all samples in a way that ensures they will arrive in pristine condition.
- Ship & track all UPS shipments related to samples with strong communication back to internal teams on timing and tasks accomplished.
- Ensures adequate level of current product samples for all seasons (Everyday, Halloween, Christmas, Valentines, Easter) be available in the sample room, also ensures that samples are best quality and do not contain damaged or defective samples.
- Ensure all sample requests are filled accurately, completely & on time for shipping within required parameters.
- Coordinates & ships all samples for tradeshows and conferences.
- Works with product managers on Everyday & seasonal core product lines to ensure all items are available for sales sample kits/requests.
- Works with warehouse staff to order additional inventory
- Aids with handmade samples as required.
- Keeps all supplies at adequate levels (UPS supplies, boxes, insulation, packing tape, bubble wrap, ice, tissue paper, & misc.).
- Coordinates with sales support on customer service samples (replacement candy).
- Coordinates UPS package shipments (pick & pack) for Marketing, Licensing, Sales and other departments as needed
- Ensures that UPS is ready on time for hand-off to the shipping department.
- Special projects as needed and requested by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
