Sample Solutions Lead

Prodege • Wyoming, MI

1d • $87,000 - $110,000 • Hybrid

About The Position

The Sample Solutions Lead is a senior individual contributor role critical to establishing and strengthening connections among our clients, business development team, and internal stakeholders to ensure the seamless execution of market research projects. This role is designed to elevate Prodege's client service standards by serving as a strategic bridge across the organization — delivering proactive, consultative recommendations to clients on how to effectively reach their desired audiences through our wide range of sample solutions, while managing the end-to-end execution of custom online market research projects from launch through completion. Operating above the Project Manager and Senior Project Manager level, the ideal candidate is a seasoned online sample expert who can hit the ground running, building long-term client partnerships rooted in trust and deep audience expertise, collaborating across multiple teams and business units, and confidently recommending improvements to processes and procedures — both internally and externally — that drive better outcomes for our clients and our business. This role requires a highly organized, detail-oriented professional who thrives in a dynamic, fast-paced, and rapidly changing environment, and it will involve travel to nurture essential client relationships and ensure successful project execution. Prodege: A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Blackstone in Q1 2026, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences. As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today! Primary Objectives: Serve as a consultative, strategic advisor to a portfolio of clients, delivering proactive recommendations on how to reach their desired target audiences using Prodege's sample solutions and capabilities. Deliver exceptional client service by managing the sample execution of custom online market research projects, ensuring quality, timeliness, and alignment with client expectations Build and sustain long-term client partnerships rooted in trust, transparency, and a deep understanding of each client's research objectives and business goals. Act as a strategic bridge between clients, business development, operations, and other internal teams and business units, ensuring seamless communication and collaboration across all stakeholders. Champion innovation and continuous improvement by identifying and recommending enhancements to internal and external processes, workflows, and procedures that elevate operational efficiency and client satisfaction.

Requirements

• 7+ years of experience in online sample, audience delivery, or a closely related area within the market research industry.
• Experience with sample management platforms and expert knowledge of the online sample universe
• Familiarity with and ideally hands-on experience leveraging AI tools and technologies to enhance workflows, improve operational efficiency, or drive smarter decision-making, paired with a genuine curiosity about how AI can be applied to evolve sample solutions, client service, and market research processes, is highly valued.
• Comfortable with data analysis and interpreting data to inform client recommendations and project strategies; ideally has experience viewing, navigating, and extracting insights from business intelligence platforms (e.g., Tableau, Power BI, Sigma) to support decision-making and identify trends.
• Proven track record of building and maintaining strong, long-term client relationships with a consultative, solutions-oriented approach.
• Experience managing multiple internal and external stakeholders across cross-functional teams and business units.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously in a fast-paced, high-volume environment.
• Strong communication skills — both written and verbal — with the ability to present complex information clearly and persuasively to clients and internal leadership.
• A proactive, self-directed mindset with the confidence to challenge the status quo and recommend meaningful changes to processes and procedures.
• Comfort navigating ambiguity and change; ability to remain effective and positive in a rapidly evolving business environment.
• Proficiency with project management tools, CRM systems, and standard business applications (e.g., Microsoft Office Suite, Google Workspace).

Nice To Haves

• Familiarity with survey platforms and redirects/params (e.g., Qualtrics, Decipher/Forsta, Alchemer) and S2S tracking.
• Exposure to fraud prevention platforms and best practices
• Knowledge of privacy and data handling standards (e.g., CCPA/GDPR)

Responsibilities

• Own and manage relationships with a portfolio of key clients, serving as their primary point of contact and trusted advisor for all sample-related needs.
• Proactively consult with clients to understand their research objectives, target audience requirements, and project parameters, offering tailored solutions and strategic recommendations.
• Anticipate client needs and surface opportunities to expand the use of Prodege's solutions, contributing to revenue retention and organic growth.
• Periodic travel (1-2x a year; for 1-2 nights) to client sites to strengthen relationships, conduct business reviews, and ensure alignment on project goals and service expectations.
• Develop a deep understanding of each client's business, industry, and competitive landscape to deliver increasingly relevant and impactful guidance.
• Manage custom online market research sample projects, ensuring all projects are completed on time, within budget, and to quality standards.
• Monitor project performance in real time, proactively troubleshoot issues, and adjust strategies to ensure successful delivery against client specifications.
• Manage multiple concurrent projects with a high degree of organization, prioritization, and attention to detail in a rapidly changing environment.
• Provide clients with transparent, timely project updates, including progress reports, feasibility assessments, and post-project analysis.
• Collaborate closely with business development, operations, product and other cross-functional teams to ensure client needs are understood, communicated, and met.
• Effectively manage internal stakeholders, aligning priorities and expectations across teams to ensure smooth project execution and a unified client experience.
• Share client feedback, market intelligence, and competitive insights with internal teams to inform product development, pricing strategies, and go-to-market decisions.
• Evaluate current workflows, processes, and procedures — both internal and client-facing — and confidently recommend improvements that drive efficiency, scalability, and service quality.
• Identify gaps in existing processes and take ownership of designing and implementing solutions, including new tools, templates, communication frameworks, and best practices.
• Contribute to the development and documentation of standard operating procedures and playbooks for the Sample Solutions team.
• Stay current on industry trends, emerging methodologies, and competitive developments in online sample and market research to continuously bring fresh thinking and innovation to the role.
• Serve as a subject matter expert and resource for junior team members (Project Managers and Senior Project Managers), providing guidance, knowledge sharing, and informal mentorship.
• Contribute to a culture of excellence, accountability, and continuous learning within the Sample Solutions team.

Benefits

• medical
• dental
• vision
• STD
• LTD
• basic life insurance
• flexible PTO
• paid sick leave
• eight paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed