Sample Dispatch Manager

Avantor•Collegeville, PA

4d•$70,000 - $75,000•Hybrid

About The Position

Oversees the day-to-day operations of a team of inventory and/or material management associates at customer facilities, ensuring operational objectives are met through effective supervision and prioritization of tasks. Sets daily goals and reviews team performance to align with broader operational plans and achieve desired results. Identifies opportunities for improvement, makes adjustments to workflows, and recommends enhancements to work methods to increase efficiency and the effectiveness of inventory and materials management services provided to customers. Focuses on addressing operational problems and issues, requiring analysis of data and relevant factors to develop practical solutions. Communicates regularly with internal team members and stakeholders, as well as external contacts such as vendors, to ensure smooth operations, foster collaboration, and address the needs of all parties involved. In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Requirements

High school diploma or equivalent required
5-7 years of experience in laboratory services, warehouse, logistics, or inventory management operations
2-3 years of formal supervisory experience with direct reports and full performance management responsibility
Documented experience leading operational improvement initiatives
Experience in a client-embedded services or regulated facility environment
Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent), including reporting and analytics modules
Intermediate Excel skills including pivot tables, lookup functions and basic data analysis
Ability to analyze operational data and communicate findings to non-technical audiences
Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
Prior experience in a GMP-regulated environment strongly preferred
Excellent communication skills
Valid driver’s license required
Ability to sit and work on a computer for extended periods
Ability to walk through customer facilities during site visits
Occasionally lift, carry, push, or pull up to 25 lbs (12 kg)

Nice To Haves

Higher Education degree in supply chain, business, or life sciences preferred

Responsibilities

Perform routine sample inventory operations, including sample receipt, registration, (re)labelling, tracking, dispatch, and disposal using the Laboratory Information Management System (LIMS).
Provide data manifests and (re) label samples as applicable
Track all work-in-progress using specialized informatics systems as well as databases, so that there is a common understanding of status at all times
Perform all work in accordance with global standards, SOPs, Good Clinical Practice, and legal requirements
Supports a team and works collaboratively with project managers to ensure the efficient relay of information and communication of data
Maintains a well-developed understanding of the sample inventory and uses a broader functional knowledge of the procedures to develop new processes or improve existing procedures within the department, where needed
Assesses and reports data or issues, with little or no guidance, in a clear and concise manner
Provides technical instruction to the team and allocates administrative work where possible
Ensures compliance with global HBS standards and legal requirements