Sample Dispatch Coordinator

Avantor•Collegeville, PA

1d•$25 - $27•Onsite

About The Position

In this role, you will report to the Territory Area Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Requirements

Previous experience in sample logistics, laboratory operations, or supply chain environments
Hands-on experience handling regulated or hazardous materials preferred
Experience working in GMP/GLP-regulated environments strongly preferred
Familiarity with global shipping, import/export documentation, and compliance requirements
Experience supporting audits, inspections, or regulatory compliance activities is a plus
Experience working in a laboratory, logistics, or regulated environment strongly preferred
Working knowledge of Dangerous Goods regulations (IATA, ADR, IMDG) and Known Consignor requirements
Understanding of GMP/GLP standards and regulated laboratory or manufacturing environments
Familiarity with materials management, warehousing, and distribution processes
Strong attention to detail and accuracy in documentation and processes
Excellent organizational and time management skills with the ability to manage multiple priorities
Proficiency in Microsoft Office and experience using logistics, inventory, or data management systems
Strong data entry, analysis, and reporting capabilities
Effective communication skills, both written and verbal
Ability to collaborate effectively across teams and with external partners in a matrix environment
Problem-solving mindset with the ability to identify issues and implement solutions
Customer-focused with a commitment to delivering high-quality service
Ability to work in a fast-paced, highly regulated environment
Strong teamwork and collaboration skills
Adaptability to changing priorities and evolving regulatory requirements
Continuous improvement mindset with the ability to implement best practices

Nice To Haves

Basic understanding of Lean or Six Sigma principles is an advantage

Responsibilities

Receive, inspect, log, and store incoming samples while completing all required documentation and conducting security assessments in compliance with applicable Dangerous Goods regulations and Department of Transport (DOT) requirements.
Prepare, package, label, and dispatch shipments in accordance with IATA, ADR, IMDG, GMP, GLP, and SHE standards.
Coordinate and manage daily operational workloads to meet service level agreements (SLAs) and contractual obligations.
Maintain accurate and compliant documentation, including shipment records, batch records, and regulatory forms.
Ensure all materials are handled, stored, and transported according to safety, quality, and regulatory requirements.
Monitor and manage shipments requiring special handling, including hazardous or temperature-controlled materials.
Support continuous improvement initiatives to enhance Dangerous Goods compliance, operational efficiency, and productivity.
Participate in internal and external audits and regulatory inspections by preparing documentation and supporting site walkthroughs.
Investigate, resolve, or escalate complex logistics or customer-related issues.
Collaborate cross-functionally to improve processes, implement best practices, and support operational projects.
Maintain inventory accuracy, monitor stock levels, and ensure materials are available for operational needs.
Liaise with customers, suppliers, regulatory agencies, and logistics partners to coordinate shipments and resolve delivery challenges.
Ensure building security and compliance standards are upheld at all times.
Assist in training and mentoring new team members.
Track performance metrics and support reporting to leadership on operational effectiveness.
Perform other duties as assigned.