Salon + Spa Retail Sales & Talent Acquisition Manager

Aveda Institutes, & Nurtur Salon & Spas•Columbus, OH

1d•Onsite

About The Position

Nurtur Salon + Spa is seeking a passionate, people-focused, results-driven Salon + Spa Retail Sales & Talent Acquisition Manager who knows how to create exceptional guest experiences, recruit and develop a talented team, and keep the energy flowing in a fast-paced beauty environment. If you thrive on leadership, love the beauty industry, and know how to turn great services into unparalleled experiences, we’d love to meet you! Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

High school diploma or GED equivalent
State-issued Cosmetology or Esthetics license is preferred but not required
5 years of continuous retail and/or salon and spa experience is highly preferred
Management and training experience is highly preferred
Exhibit time-management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
Proficiency in point-of-sale (POS) systems and retail management software
Excellent interpersonal, communication, and presentation skills
Eagerness to learn and grow in position
Demonstrate extreme professionalism in manner, dress, and conduct
Ability to work a flexible schedule, including evenings and weekends as-needed
Strong commitment to customer service excellence and to the Company's mission and vision
The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Nice To Haves

State-issued Cosmetology or Esthetics license
5 years of continuous retail and/or salon and spa experience
Management and training experience

Responsibilities

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
Demonstrate a strong understanding that the salon/spa industry “high touch” and requires strong interpersonal skills and attention to the needs of others
Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to company policies and procedures
Maintain a cohesive, cooperative work environment through team building and motivation
Partner with leadership to establish sales forecasts, goals, and action plans
Develop and execute sales strategies to achieve revenue and growth objectives
Lead, coach, and motivate sales team members to consistently meet or exceed goals
Lead the team in maximizing retail sales by coaching staff on product and service knowledge and upselling techniques
Develop and implement effective recruiting strategies to attract high-quality candidates
Develop relationships and collaborate with local schools, professional organizations, community organizations, and industry partners to expand recruiting opportunities
Collaborate with institutes to spread awareness of our Stylist Apprentice program and source new talent
Collaborate with leadership and other members of talent acquisition to identify staffing needs and hiring priorities
Screen candidates, conduct interviews, and assess candidates based on qualifications, experience, and organizational fit
Build and maintain a strong talent pipeline for current and future staffing needs
Work with marketing team to implement marketing strategies to attract new clients and retain existing ones
Drive salon sales by implementing effective promotions, service offerings, and customer loyalty programs
Attend events within the community to drive new business into the salon + spa
Orchestrate and host events at the store to promote sales
Analyze financial reports to monitor salon performance and identify areas for improvement
Assist in initiatives related to developing coaching materials to drive sales
Ensure the salon operates efficiently and meets its performance goals
Sustain a welcoming, well-maintained, and environmentally conscious salon space
Interview, hire, and train team members in procedures, policies, and expectations
Resolve customer complaints and challenges, and provide solutions for team disputes
Provide ongoing recognition, support, and motivation to salon team members
Engage with clients to ensure exceptional experiences and address any concerns
Create staff schedules, ensuring sufficient coverage at all times
Approve timecards and any PTO requests for front desk support staff
Maintain all safety, security, and technological standards and identify and communicate potential problems, issues, and challenges to Leadership immediately
Adhere to all State Board requirements regarding safety and sanitation
Participate in Aveda and Nurtur events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.