Salon + Spa Retail Sales & Talent Acquisition Manager

Aveda Institutes, & Nurtur Salon & Spas•Upper Arlington, OH

About The Position

Nurtur Salon + Spa is seeking a passionate, people-focused, results-driven manager to create exceptional guest experiences, recruit and develop a talented team, and support sales in a fast-paced beauty environment. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in beauty and wellness. The manager partners with leadership to set sales goals and staffing priorities, develops sales and recruiting strategies, coaches team members, builds candidate pipelines, and helps ensure the salon operates efficiently. The role also supports marketing, client retention, community engagement, events, financial performance, scheduling, and a welcoming, environmentally conscious salon environment. Local travel to events and out-of-state travel for training may be necessary.

Requirements

High school diploma or GED equivalent.
Strong interpersonal skills and attentiveness to others’ needs in a high-touch salon and spa industry.
Time-management, organization, self-direction, initiative, resourcefulness, and follow-through; ability to work at a fast pace and handle multiple tasks and projects.
Proficiency with point-of-sale (POS) systems and retail management software.
Excellent interpersonal, communication, and presentation skills.
Eagerness to learn and grow in the position.
Extreme professionalism in manner, dress, and conduct.
Ability to work a flexible schedule, including evenings and weekends as needed.
Strong commitment to customer service excellence and the company’s mission and vision.
Ability to travel locally to events and out of state for training as necessary.

Nice To Haves

State-issued Cosmetology or Esthetics license (preferred but not required).
Five years of continuous retail and/or salon and spa experience (highly preferred).
Management and training experience (highly preferred).

Responsibilities

Uphold Nurtur Core Values and Behaviors and Aveda Success Factors.
Model professionalism, integrity, positivity, and adherence to company policies and procedures.
Promote a cohesive, cooperative work environment through team building and motivation.
Partner with leadership to establish sales forecasts, goals, and action plans.
Develop and execute sales strategies to achieve revenue and growth objectives.
Lead, coach, and motivate sales team members to meet or exceed goals.
Coach staff on product and service knowledge and upselling techniques to maximize retail sales.
Develop and implement recruiting strategies to attract high-quality candidates.
Build relationships with local schools, professional and community organizations, and industry partners to expand recruiting opportunities.
Collaborate with institutes to promote the Stylist Apprentice program and source talent.
Work with leadership and talent acquisition colleagues to identify staffing needs and hiring priorities.
Screen and interview candidates and assess their qualifications, experience, and organizational fit.
Build and maintain a talent pipeline for current and future staffing needs.
Work with the marketing team on strategies to attract new clients and retain existing ones.
Drive salon sales through promotions, service offerings, and customer loyalty programs.
Attend community events to drive new business and host in-store events to promote sales.
Analyze financial reports to monitor salon performance and identify improvement opportunities.
Assist with developing coaching materials to drive sales.
Ensure the salon operates efficiently and meets performance goals.
Maintain a welcoming, well-maintained, and environmentally conscious salon space.
Interview, hire, and train team members on procedures, policies, and expectations.
Resolve customer complaints and challenges and provide solutions for team disputes.
Provide ongoing recognition, support, and motivation to salon team members.
Engage with clients to support exceptional experiences and address concerns.
Create staff schedules and ensure sufficient coverage.
Approve timecards and PTO requests for front desk support staff.
Maintain safety, security, and technology standards and promptly communicate potential problems to leadership.
Follow State Board safety and sanitation requirements.
Participate in Aveda and Nurtur events, including career fairs, marketing events, Earth Month, and Beauty for a Cure.