SALON RECEPTIONIST: PART-TIME

Graton Resort & Casino•Rohnert Park, CA

1d•Onsite

About The Position

Responsible for completing arrival and departure transactions for guests checking in and checking out of the spa and salon while upholding the resort's luxury standards. Additionally, Spa and Salon Receptionists are to address all guest questions and concerns with an upbeat and positive attitude, escalating to management when needed in accordance with department policies and procedures.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Must possess or obtain Responsible Beverage Service state certification.
Must be able to work in a fast-paced environment.
Minimum one (1) year customer service required, hospitality industry preferred.
Basic knowledge in computer skills.
Previous cash handling experience preferred.

Nice To Haves

Hospitality industry experience preferred.

Responsibilities

Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting company values.
Perform responsibilities in accordance with all Company standards, policies, and procedures.
Provide exceptional Guest Service to all Guests and Team Members.
Greet all Guests in a friendly and professional manner.
Book all spa and salon appointments accurately.
Call Guests daily to confirm appointments.
Keep spa reception desk and surrounding areas clean and organized.
Be knowledgeable regarding all spa/salon services, amenities, spa protocols, and retail with the ability to explain them to guests.
Answer all phone inquiries according to standards.
Complete all training courses as specified by management.
Input guest information, requests and spa and salon appointments accurately into the spa booking system.
Complete and send all required shift reports and data logging as assigned and per department process.
Perform other duties as assigned by management to meet business needs.