Salon Reception

East Bank Club • Chicago, IL

1d • Onsite

About The Position

We are seeking a friendly and organized Salon Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Salon Receptionist will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests.

Requirements

• Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
• Ability to multitask, works well under pressure, and able to work in a fast paced environment.
• Ability to work weekend day and be evening shift.
• Exceptional organizational, written and oral communication skills.
• Ability to problem-solve on the spot.

Responsibilities

• Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services.
• Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.
• Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency.
• Process payments and maintain accurate records of sales and transactions.
• Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments.
• Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction.
• Collaborate with salon staff to ensure a seamless and delightful customer experience.
• Upsell salon products and services to clients based on their needs and preferences.
• Standing, sitting, smiling and communicating for sustained periods of time.
• Frequent lifting up to 25 pounds.
• Movement with fingers, hands, wrists and arms.
• Ability to grasp and reach, sometimes above shoulder level.
• Ability to stoop, kneel and crouch.

Benefits

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed