Salon Manager

JCPenney • Humble, TX

5d

About The Position

The Salon Manager at JCPenney Salon leads, coaches, and develops a salon team while continuing to provide hair services and build a personal clientele. The role combines salon leadership with up to 8–16 hours per week of service time behind the chair, depending on salon volume. The manager earns 50% commission on service sales and 10% commission on retail sold with a service, and is responsible for creating an exceptional client experience, developing stylists, growing salon business, and maintaining an inclusive, professional, supportive, energetic, and welcoming salon environment.

The manager supports salon performance by reviewing reports, setting priorities and action plans, managing salary costs and resources, and coaching the team toward measurable results. They oversee the salon experience and appearance, including merchandising, replenishment, recovery, and responsible backbar expense management. The role also involves recruiting stylists, supporting their professional development, following company programs and hiring practices, and ensuring compliance with applicable state safety regulations.

Requirements

• Current cosmetology license in the state where applying.
• Passion for beauty and creating exceptional client experiences.
• Desire to coach, mentor, and develop other stylists.
• Strong communication and interpersonal skills.
• Results-oriented mindset.
• Ability to build client loyalty and business relationships.
• Commitment to creating an inclusive, respectful, professional, and positive salon environment.

Responsibilities

• Provide professional hair services, including cuts, styling, chemical services, and other services across all hair types.
• Deliver thorough consultations and personalized recommendations to clients.
• Coach stylists on service quality, client retention, rebooking, referrals, and memorable client experiences.
• Motivate and recognize the team through regular communication, coaching, and encouragement.
• Recruit stylists through social media, referrals, recruiting platforms, local salons, and cosmetology schools.
• Provide balanced coaching and feedback, identify strengths and growth opportunities, and create learning opportunities for stylists.
• Encourage participation in JCPenney Core and Artistic Education programs.
• Build a team culture centered on loyalty, passion, professional growth, respect, and fun.
• Review salon performance reports and develop action plans for productivity, referrals, rebooking, return rates, and client acquisition.
• Identify performance root causes and coach the team toward measurable results.
• Manage salary costs and resources in support of the salon's profit plan.
• Set clear expectations and adapt to changing business needs while keeping the team focused on results.
• Follow SET merchandising standards, monitor salon and backbar presentation, and address or delegate product-related issues.
• Manage backbar expenses responsibly and help maintain an organized, professional, and welcoming salon.
• Meet performance expectations for service sales, product sales, productivity, client experience, and attendance.
• Follow company programs, hiring practices, and applicable state safety regulations.
• Ensure team members understand expectations and have the resources needed to succeed.
• Hold self and team accountable while recognizing progress and accomplishments.

Benefits

• 50% commission on service sales behind the chair.
• 10% commission on retail sold with a service.
• Eligibility for bonus opportunities through the Management Incentive Plan.
• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Opportunities for education, professional development, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed