Salon Assistant

Wynn Resorts•Las Vegas, NV

4d•Onsite

About The Position

The Salon Assistant/Attendant is responsible for providing professional and courteous Five Star service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills. Responsible for maintaining the Wynn standards as well as Forbes 5 Star Standards of service to guests and coworkers at all times. Provides excellent hair care services for guests by exceeding both customer service & technical skill expectations. Responsible for assisting all Hair Stylists, Manicurists, Make-up artists, and Barbers in providing guests an exceptional experience by offering a warm greeting, shampooing, offering beverages and assisting in the cleanup of all services. On occasion you will be asked to provide a hair service or apply a treatment. Responsible for taking the towel bins down to the dock as well as ensuring that the Salon is properly stocked with the necessary amount of towels. Additionally responsible for taking a towel inventory count monthly. Communicates all treatments and services for the Salon to the guest and ensuring acknowledgements needed. Ensures the Wynn standards of cleanliness and appearance for all areas, as well as maintaining a safe and pristine work environment that is in compliance with The State Board of Cosmetology standards. Responsible for restocking all necessary supplies including both not limited to: hair products, towels, capes, robes, beverages, kitchen supplies etc. Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities. Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally. Offers and escort to and from the salon and spa when necessary. Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices. Look for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork. May have to walk between and work at sister Salon, Encore, as needed.

Requirements

Ability to stand for long periods of time.
Good dexterity in fingers, wrists and hands.
In-depth knowledge of the latest hair industry techniques.
Ability to perform services in salon.
Outstanding organizational, interpersonal skills, as well as excellent attention to detail.
Combination of education equivalent to graduation from high school (High School diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
Ability to communicate fluently in English, both verbal and non-written.
Problem solving and decision making skills in a fast paced environment.
Weekend availability.
Must be available to work all shifts and be able to flex schedule based on business demands.
Ability to work efficiently within a team environment.
Must possess a positive, “whatever it takes” attitude.
Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
Must possess excellent communication skills.
Candidate must be well groomed and professional.
Must have an open mind and willingness to learn new processes, concepts and ways of approaching guests, coworkers, and techniques.
Candidate must maintain the highest level of confidentiality regarding guests and staff.
Must have strong customer service skills.
Ability to deal with problems involving guests and operational issues maintaining a positive attitude.
Must be 21 years or older.
Must possess a current Nevada State Board of Cosmetology License or Hair Design License.
Must possess a current Food Handler’s Card.
Must possess a current Alcohol Awareness Card.

Nice To Haves

Experience working in a demanding high volume Salon with an emphasis on Hair Styling is preferred.
Additional foreign language a plus.

Responsibilities

Providing professional and courteous Five Star service to each and every guest.
Exceeding guest expectations through positive interactive skills.
Maintaining Wynn standards and Forbes 5 Star Standards of service to guests and coworkers.
Providing excellent hair care services for guests by exceeding both customer service & technical skill expectations.
Assisting Hair Stylists, Manicurists, Make-up artists, and Barbers in providing guests an exceptional experience by offering a warm greeting, shampooing, offering beverages and assisting in the cleanup of all services.
On occasion, providing a hair service or applying a treatment.
Taking towel bins to the dock and ensuring the Salon is properly stocked with towels.
Taking a towel inventory count monthly.
Communicating all treatments and services for the Salon to the guest and ensuring acknowledgements.
Ensuring Wynn standards of cleanliness and appearance for all areas.
Maintaining a safe and pristine work environment in compliance with The State Board of Cosmetology standards.
Restocking all necessary supplies including hair products, towels, capes, robes, beverages, kitchen supplies etc.
Adhering to Wynn policies and procedures, embracing company culture and taking pride in the resort and amenities.
Understanding resort, hotel features and services including all outlets, hours of operation, activities and events.
Maintaining awareness of guest experience at all times, smiling and making eye contact, communicating professionally.
Offering and escorting guests to and from the salon and spa when necessary.
Attending required training classes and incorporating new standards, service knowledge and safety into daily work practices.
Looking for opportunities to assist peers, guests, other departments or leaders.
Being solution oriented, avoiding conflict and gossip, staying on task and promoting teamwork.
Walking between and working at sister Salon, Encore, as needed.