Volkswagen Salesperson (Product Specialist)

Hendrick•Concord, CA

2d•Onsite

About The Position

Hendrick Volkswagen of Concord is seeking a motivated Sales Professional to join their Volkswagen sales team. This role involves being an ambassador for the company, interacting with customers to help them find the perfect vehicle, and guiding them through the selection process. The Salesperson will use their knowledge of Volkswagen models and features, as well as financing and leasing options, to assist customers. Volkswagen vehicles are recognized for their quality, style, and commitment to sustainability.

Requirements

Valid Driver's License.
College Degree, High School Diploma or equivalent.
2 years of direct customer-facing sales experience preferred (automotive or similar fast-paced environment).
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Ability to handle customer inquiries in a professional and efficient manner.
Computer literacy and ability to use customer databases.
Confidence in sales ability and knowledge of best practices.
Ability to build relationships with customers.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; and sit.
Duties are performed throughout the premises, both indoors and outdoors and on customer test drives.
Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks.
Heavy standing work.
Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

Nice To Haves

Knowledge in the retail industry with a willingness to continue their training for a successful career.

Responsibilities

Greet potential customers and introduce them to options based on make, type, and quality of vehicle desired.
Answer customer questions regarding car features, pricing, financing and warranties.
Provide test drives of vehicles and provide feedback on driving performance.
Develop customer relationships through follow-up and follow-through.
Negotiate vehicle prices and complete paperwork for sales.
Monitor customer satisfaction and address customer concerns.
Maintain current knowledge of product and dealership promotions.
Ensure proper inventory levels are maintained.
Keep abreast of new trends and industry developments.
Follow up with customers post-sale to ensure satisfaction.
Continuously improve sales performance through feedback.