Salesforce Technical Architect

NTT DATA, Europe & LATAM, Branch in USA, Inc. • Washington, DC

4d • Onsite

About The Position

NTT DATA seeks high-achieving team players who quickly adapt to new challenges and entrepreneurial ventures. We are looking for a Salesforce Technical Architect to work with our global client in Washington, D.C. This role will require an onsite presence at our client location.

The Salesforce Technical Architect defines the platform's architecture, multi-org strategy, and enterprise standards for security, data, integration, and DevOps, setting the roadmap and guardrails for scalable, resilient solutions. The role designs reference implementations and reusable components, governs design reviews and technology selection, and aligns platform direction with enterprise architecture and regulatory requirements. It sets strategy for identity and access, data governance and quality, test automation, observability, and release orchestration, while leading risk assessments and partnering with product, cybersecurity, data, and compliance leadership to evolve policies and capabilities.

Requirements

• Deep Salesforce platform expertise: multi-tenant architecture, governor limits, metadata-driven development, event-driven patterns, and large data volume handling.
• Financial Services Cloud: FSC Objects, relationship and household modeling, ARC, compliant data sharing, and FSC-specific automation patterns.
• Experience Cloud: site architecture, guest user security, headless deployment, digital experience governance, and portal integration with back-end systems.
• Enterprise security and identity architecture: SSO, MFA, Shield, encryption, and audit trails.
• Integration architecture: APIs, Platform Events, Change Data Capture, middleware, OAuth, and Named Credentials.
• Automation and code architecture: Flow, Apex, LWC, Aura, declarative patterns, bulkification, and error handling.
• Enterprise DevOps and packaging strategy: CI/CD pipelines, second-generation packages (2GP), namespace strategy, automated testing, and rollback procedures.
• Experience designing solutions for large, regulated organizations, with audit-ready documentation, compliance alignment, and cross-team technical leadership.
• At least 8–10 years of Salesforce experience, including:
• Enterprise Salesforce architecture across multiple clouds (Sales, Service, Experience/Community, Financial Services Cloud).
• Design and governance of security architecture, identity models, encryption, and least-privilege enforcement.
• Integration architecture for APIs, middleware, Platform Events, and event-driven patterns.
• Advanced declarative and programmatic development oversight (Apex, LWC, Flows).
• Release management and DevOps governance, including second-generation packaging (2GP) and namespace strategy.
• Platform strategy and technical roadmap ownership.
• Experience in large, regulated, or global organizations.
• Proven ability to review and approve complex designs, enforce architectural principles, and define cross-cloud patterns.
• Salesforce Certified Application Architect or Salesforce Certified System Architect
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Platform App Builder
• Salesforce Platform Developer II
• Salesforce Certified Experience Cloud Consultant

Nice To Haves

• Release Management / DevOps certification (Unlocked Packages)
• Salesforce Certified Sharing & Visibility Architect
• Salesforce Certified Data Architecture and Management Designer
• Salesforce Certified Integration Architecture Designer
• Salesforce Certified Identity & Access Management Designer
• Salesforce Certified Financial Services Cloud Accredited Professional
• Salesforce JavaScript Developer I

Responsibilities

• Define Salesforce org strategy, including single vs. multi-org decisions, environment models (production, sandboxes, scratch orgs, scratch org pools), and cloud adoption boundaries across Sales, Service, Experience, and Financial Services Cloud.
• Own the technical roadmap, upgrade strategy, and architectural principles, including metadata management and cross-org alignment.
• Evaluate major initiatives for scalability, performance, governor limits, and long-term maintainability, approving architectural designs and exceptions.
• FSC-specific: Define and govern the Financial Services Data Model (FSDM), including relationship hierarchies, household and account modeling, and Actionable Relationship Center (ARC) configuration. Ensure compliant data sharing models are implemented in alignment with IFC data governance and privacy requirements.
• Experience Cloud: Define the Experience Cloud architecture strategy, including site design, guest user security model, headless vs. standard deployment patterns, digital experience governance, and integration with FSC data and processes.
• Define enterprise-wide security architecture, including identity models (SSO, OAuth, SAML), least privilege enforcement, Shield Platform Encryption, field- and record-level security, profiles, roles, permission sets, permission set groups, and sharing rules.
• Establish security guardrails for Flows, Apex triggers, Lightning Web Components, and integrations.
• Define and enforce guest user security policies and Experience Cloud public access controls, ensuring no unauthorized data exposure through digital portals.
• Collaborate with enterprise security and compliance teams to align with internal IFC policies, SOC2 and data privacy regulations.
• Define integration patterns across Salesforce and external systems, including REST/SOAP APIs, Bulk API, Platform Events, Change Data Capture, middleware (MuleSoft, Azure, AWS), Named Credentials, and OAuth flows.
• Own system-of-record decisions, master data alignment, and MDM governance, ensuring reliability, observability, and resiliency.
• Validate integrations for performance, error handling, logging, and monitoring.
• FSC-specific: Architect data flows and integration patterns for FSC-specific objects (FinancialAccount, AccountParticipant, etc.), ensuring alignment with the FSDM and IFC master data strategy.
• Experience Cloud: Design secure data access and API integration patterns for Experience Cloud sites, including Apex controllers, headless API exposure, and external authentication for portal users.
• Define Flow vs. Apex decision frameworks, coding standards, bulkification, and error handling strategies.
• Establish reusable patterns, reference implementations, and scalable declarative and programmatic solutions.
• Drive retirement of non-scalable or legacy automations and triggers.
• Experience Cloud: Define LWC component architecture for Experience Cloud, including reusable component libraries, performance optimization, and audience-aware UI patterns.
• Define enterprise DevOps standards including source-driven development, Git branching strategies, CI/CD pipelines, automated validations, test coverage gates, rollback strategies, and second-generation packaging (2GP).
• Approve release models for multi-team, multi-org delivery, ensuring predictability, auditability, and scalability. Execution of releases is handled by operational teams.
• Define and govern namespace strategy, package dependency management, and version promotion pipelines across environments.
• Act as the architectural authority for the Salesforce platform, mentoring engineers and reviewing complex designs.
• Maintain Architectural Decision Records (ADRs) and standards documentation.
• Communicate architectural vision clearly to both technical and non-technical stakeholders.
• Serve as an escalation point for complex technical issues across development and production support.
• Facilitate technical workshops, design sessions, and sprint planning activities as an embedded team member.

Benefits

• Empowerment and rewards are the cornerstone of our career development model.
• We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched.
• Our talent and positive attitude allow us to transform our goals into achievements, and projects into realities.
• NTT Data is committed to hiring and retaining a diverse workforce.
• We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
• NTT Data is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed