Salesforce Technical Architect

University of British Columbia•Vancouver, BC

1d•CA$10,743 - CA$16,761

About The Position

The Salesforce Technical Architect (TA) is a senior technical specialist responsible for the design, and technical integrity of Salesforce-based solutions supporting the Graduate Student Experience (GSE) Transformation and other high‑value Salesforce initiatives at UBC such as the broader coordinated student success roadmap. The Salesforce ecosystem at UBC functions as a core enterprise engagement platform, integrating multi-cloud capabilities including Education, Experience, Marketing, and Data Clouds. The GSE Transformation is a large-scale institutional shift impacting all faculties and administrative units, while the Coordinated Student Success initiative represents an even broader enterprise expansion aimed at unifying the student journey across the entire University. The TA ensures these multi-year, high-impact initiatives remain scalable, cost-effective, and aligned with UBC’s 5-10-year strategic digital vision. The role translates approved enterprise architecture standards and blueprints into detailed, Salesforce technical designs, and provides technical oversight to ensure that internal teams and external partners deliver secure, scalable, and sustainable solutions aligned with UBC’s long‑term digital platform strategy. This is a delivery‑focused role. Enterprise Architecture (EA) establishes enterprise-wide policies, standards, and guardrails; the Salesforce TA is accountable for the end‑to‑end technical design and quality of Salesforce implementations within those guardrails.

Requirements

Undergraduate degree in a relevant discipline. Post-graduate degree may be required for specialized positions.
Minimum of nine years of related experience, or the equivalent combination of education and experience.
Supervisory experience may be required.
Technical expertise in a highly specialized area required.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Undergraduate degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and experience.
Minimum 10 years of experience in enterprise IT delivery and architecture roles.
At least 7 years of experience designing and leading large‑scale Salesforce implementations.
Experience working in complex, federated, or regulated environments, preferably within higher education or the public sector.
Salesforce Certified Technical Architect (CTA) or Salesforce Application Architect / System Architect.
Advanced expertise in Salesforce technologies including OmniStudio, Flow, Apex, and Lightning Web Components (LWC).
Strong understanding of Salesforce integration patterns and API‑led design.
Experience with CI/CD pipelines, DevOps practices, and release governance.
Strong analytical, problem‑solving, and communication skills.
Ability to collaborate effectively across technical and non‑technical stakeholders.

Nice To Haves

Salesforce Education Cloud Consultant, Data Cloud Consultant, Agentforce Specialist.

Responsibilities

Designs and maintains end‑to‑end Salesforce technical architectures across Education Cloud, Experience Cloud, Marketing Cloud, Service Cloud, and Data Cloud/Salesforce Data 360.
Architects and governs the Salesforce 'Virtual Data Lake,' ensuring seamless and secure data orchestration between Salesforce and UBC’s core legacy systems to provide a single, 360-degree view of the student to support engagement activities.
Defines the technical strategy for multi-cloud synchronization, ensuring that data and business logic flow effectively across disparate enterprise engagement layers.
Produces Salesforce Technical Design Documents (TDDs), solution diagrams, and related architecture artifacts to support build and review.
Ensures solutions are scalable, secure, supportable, and aligned with approved enterprise standards and roadmaps.
Applies approved enterprise architecture, data, cybersecurity, and privacy standards in all Salesforce designs.
Engages Enterprise Architecture early and throughout delivery; submits designs for architecture review and endorsement, including Architecture Review Board (ARB) review where required.
Collaborates with domain architects to translate cross‑platform requirements into Salesforce‑specific designs.
Leads Salesforce‑specific technical fit–gap analysis to evaluate the platform’s ability to deliver core university business capabilities (e.g., Student Engagement, Admissions, Alumni Management).
Provides strategic technical recommendations on the optimal placement of institutional capabilities, determining when a requirement should be met within the Salesforce ecosystem versus leveraging other enterprise platforms to ensure maximum architectural efficiency and functional alignment across UBC.
Conducts high-level trade-off analyses between 'Native Configuration,' 'Custom Extension,' and 'Enterprise Integration' to ensure the chosen solution is the most sustainable and cost-effective for the University's long-term needs.
Leads Salesforce‑specific technical fit–gap analysis to assess native capability, configuration, customization, AppExchange solutions, or integration needs.
Provides technical input to enterprise‑level decisions regarding appropriate system‑of‑record placement.
Designs Salesforce‑side integrations using Flows, APIs, and event‑driven patterns in alignment with approved enterprise integration standards.
Works with Integration Architecture teams to ensure MuleSoft and data governance requirements are met.
Acts as the internal technical authority for Salesforce delivery, providing critical oversight of external implementation partners to ensure technical solutions are not only functional but provide high institutional ROI and long-term cost-effectiveness.
Audits partner designs, configurations, and code for architectural quality, performance, security, and cost‑effectiveness, to ensure strict adherence to UBC’s long-term digital platform strategy and to prevent the accumulation of costly technical debt.
Identifies technical risks and recommends mitigation strategies to project and delivery leadership.
Champions the 'UBC-First' architectural perspective during vendor negotiations and design sessions to protect the University’s strategic interests.
Leads or contributes to Salesforce‑specific technical innovation, including pilots and proofs of value related to Salesforce AI, Data Cloud, and development tooling.
Participates in experimentation with AI‑enabled Salesforce development practices in coordination with enterprise delivery and modernization teams.