Salesforce Systems Administrator

Rumpke Waste & Recycling•Colerain Township, OH

49d

About The Position

The Salesforce Systems Administrator is responsible for the day-to-day administration and operational support of Rumpke’s Salesforce platform. This role will support a live, production Salesforce environment that is actively expanding, and focuses on executing approved configuration changes, maintaining platform stability, and supporting users across Sales, Marketing, Operations, and Revenue functions. Working within established governance and design standards, the Salesforce Systems Administrator partners closely with IT Product Owners, IT Business Analysts, Business Process Managers, and Salesforce implementation partners to ensure the platform remains secure, scalable, and supportable as it evolves.

Requirements

User and access management (profiles, roles, permission sets)
Salesforce configuration (fields, objects, page layouts, record types)
Declarative automation using Salesforce Flows and validation rules
Report and dashboard creation, including custom report types
Troubleshooting and resolving configuration-related defects
Ability to document changes and follow change-control processes
Ability to collaborate effectively with Product Owners, business stakeholders, and implementation partners
Ability to scope and estimate changes (hours of work, days to build/test/deploy) and maintain backlog
Ability to work with business stakeholders to prioritize work and backlog
Ability to provide at least two references for organizations you have administered.
3–5 years of experience as a Salesforce Administrator in a production environment
Experience supporting a live Salesforce org, including post-go-live support
Working knowledge of Salesforce CRM concepts across Sales, Marketing, Customer Service, and Operations
Experience participating in Salesforce release cycles and change management
Familiarity with IT service and support processes
Salesforce Administrator training (Trailhead or equivalent)
Ability to work flexible hours; expected to work nights and weekends as needed
Ability to work overtime, weekends, and/or holidays
Must be available for 24-hour emergency calls
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Nice To Haves

Sales Cloud Consultant Certification - Preferred
Salesforce Flow (Visual Flow) fundamentals training • Service Cloud Consultant Certification - Preferred
Salesforce reporting and dashboard training Salesforce Administrator Certification (ADM 201) - Preferred

Responsibilities

Serves as the primary day-to-day administrator for a live and expanding Salesforce environment, providing advanced (Tier 3) support for configuration and system-related issues
Administers user access, including user setup, updates, deactivation, roles, profiles, and permission sets, in alignment with security and governance standards
Supports onboarding and offboarding processes, including reassignment of record ownership for users who leave the organization
Configures and maintains Salesforce metadata, including custom fields, objects, record types, page layouts, and list views, to support approved and evolving business processes
Configures and supports declarative automation, including Salesforce Flows, validation rules, and assignment logic, following established design standards
Develops and maintains operational reports, dashboards, and custom report types to support business users and leadership visibility
Executes configuration changes based on approved designs and requirements provided by Product Owners and business partners
Participates in Salesforce release cycles by reviewing upcoming changes, assessing potential impacts, and supporting testing and validation activities
Partners with Salesforce implementation vendors and internal IT teams to resolve configuration defects and support enhancements
Documents configuration changes and support activities in accordance with IT change-control and governance processes
Perform other duties as needed