Salesforce Administrator

Carrier Enterprise•Charlotte, NC

2d•Remote

About The Position

The Salesforce Administrator is a key member of our HQ Digital Transformation, Customer Experience & Marketing Team, driving transformation across the company. The candidate will be responsible for leading & assisting with the development and implementation of Salesforce-based processes and solutions across the organization. This role works directly with the project management team, executive leadership and key stakeholders to meet/exceed their requirements while applying Salesforce design & admin best practices. Additionally, the role works across multiple regional & functional teams to ensure successful Salesforce rollouts and user adoption.

Requirements

Salesforce Certified Platform Administrator with Bachelor’s degree or equivalent; expertise with objects/fields, flows, validation rules, approval processes, role hierarchies, users/profiles/permission sets, page layouts, reports/dashboards and change sets
1+ years of hands-on experience configuring & implementing Salesforce solutions in Lightning Experience, especially Sales Cloud and Service Cloud (Marketing Cloud and Experience Cloud a plus)
Strong attention to detail with a proven ability to design processes that drive user adoption and maintain a high level of data quality
Strong communicator skilled at engaging employees/users across all organizational levels with varying technical knowledge to provide excellent customer support
Self-motivated learner eager to expand technical skills, increase project leadership responsibilities and pursue additional Salesforce training/certifications

Responsibilities

Create and support Salesforce Sales/Service/Marketing/Experience Cloud processes such as lead generation, opportunities, CPQ, Omni-Channel (cases, chats, calls, texts), knowledge, installed‑packages, system integrations and data extensions
Configure standard and custom objects, fields, page layouts, validation rules, flows, case paths/statuses, record stages, approval processes and lightning components to streamline workflows and improve productivity
Design, implement and maintain standardized dashboards, charts and reports that deliver actionable insights to stakeholders and support data-driven decision-making
Perform ongoing configuration, support, maintenance and enhancements to maintain a scalable/sustainable architecture for processes, tools and users
Manage user security, roles, profiles, permission sets, queues, sharing rules and public groups to ensure appropriate data access
Leverage export/import/analysis/backup tools to cleanse, deduplicate and archive data with an emphasis on data integrity & governance standards
Respond to support tickets, familiarize champions & users with best practices and create appropriate documentation to drive user understanding & adoption
Develop and test new new/enhanced processes, version features, release updates in sandboxes and deploy them to production (e.g. via change sets, workbench)
Work with leadership, SMEs, stakeholders, project managers, fellow admins and external partners to implement standardized solutions aligned with business requirements and processes