Salesforce System Administrator II

Western Governors University•Salt Lake, UT

2d•Onsite

About The Position

The Systems Administrator II leads the ongoing development and support of platforms (such as Enterprise Content Services), as well as our public and student facing websites, portals, and third-party software integrations. The individual in this role exemplifies a record of success in improving processes and adoption using various platforms. The Systems Administrator II applies expert knowledge to ensure best practices and well-engineered architecture across the department. The Systems Administrator II is a key stakeholder and initiator of major changes to processes, engineering practices, and system administration. The Systems Administrator II is required to solve critical issues and initiatives across multiple teams. This role requires an extensive and deep understanding of cutting-edge practices and innovative approaches to problems. The Systems Administrator II is tasked with establishing and maintaining a positive and productive culture, working closely with functional leaders, organizational units, and subject matter experts to identify develop, deploy, maintain, and support new and existing business processes. Join a collaborative and innovative team that powers WGU’s technology ecosystem. We are passionate about leveraging Salesforce to streamline processes, enhance data integrity, and deliver exceptional experiences for students and staff. As a Salesforce Administrator II, you will play a critical role in managing and optimizing our Salesforce platform to support business operations and drive innovation. You’ll partner with stakeholders across the organization to design scalable solutions, maintain data quality, and implement automation that improves efficiency.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
4+ years of experience as a Salesforce Administrator/Developer.
Salesforce Administrator Certification (ADM-201) required.
Strong understanding of Salesforce best practices and functionality.
Exceptional communication skills and ability to collaborate across teams.
Strong analytical and problem-solving skills with a focus on innovation.

Nice To Haves

Advanced Admin (ADM-211) preferred.
Advanced Salesforce certifications beyond ADM-211.
Experience with ECS or related platforms.

Responsibilities

Configure and maintain Salesforce objects, fields, workflows, validation rules, and page layouts to meet evolving business needs.
Manage user accounts, roles, profiles, and permissions while troubleshooting access issues.
Ensure data integrity through audits, deduplication, and validation rules; perform imports/exports using tools like Data Loader.
Implement and maintain security measures, including field-level security and sharing rules.
Build and optimize reports and dashboards to provide actionable insights for stakeholders.
Design and deploy process automation using Flow, Process Builder, and Approval Processes to reduce manual work.
Support release management activities, including sandbox refreshes, testing, and deployment coordination.