ERP System Administrator (Salesforce)

Verista, Inc.•Fishers, IN

4d•$90,000 - $110,000•Remote

About The Position

Verista's 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities. Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day. Company Culture Guidelines & Values: We empower and support our colleagues We commit to client success at every turn We have the courage to do the right thing We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged. We constantly acquire new skills and learn from our experiences to enhance our collective expertise Job Function: ERP System Administrators manage the ERP system and process by leading and analyzing key process improvements, collaborating with stakeholders to identify and roll out improvements within the scope of the ERP systems to facilitate business operations. ERP Administrators ensure the system and process is producing efficient results within the company by monitoring the system performance, implementing software upgrades and troubleshooting issues that may arise in a timely and professional manner. An ERP administrator is also a liaison between functional process owners and the pure technical resources such as system external consultants and Finance leadership team. This position requires advanced learning, consistent use of independent judgment and discretion.

Requirements

Bachelor’s Degree or equivalent
5+ years of hands-on Salesforce administration experience, including ownership of a complex, multi-department organization
An active Salesforce certification (e.g., Platform Administrator, Advanced Administrator, or Platform App Builder)
Expert-level knowledge of Flow, security and sharing models, reports and dashboards, and data management tools
Proven experience leading requirements gathering, solution design, and releases from start to finish
Strong communication skills, including the ability to influence stakeholders and explain technical tradeoffs to non-technical leaders
Ability to thoroughly document requirements, conceptual design, and end-to-end processes
Essential project management skills, including project planning and tracking principles; project risk and issues identification, assessment, tracking, and mitigation
Demonstrated capability to deliver on the responsibilities listed above
Ability to ramp-up quickly and be productive by understanding the existing ERP implementation and current business process around installed applications/modules
Ability to adapt to change easily
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to take initiative to complete projects, tasks and assignments
Ability to apply Verista values in your work situations

Nice To Haves

Experience with Certinia (formerly FinancialForce), especially PSA, resource management, timecards, and billing
Experience supporting a professional services organization, such as a consulting, staffing, engineering services, or project-based business
Experience with Tableau (including Tableau CRM / CRM Analytics), such as building dashboards and connecting Salesforce data for executive reporting
Experience with AI integrations, such as Salesforce Agentforce, Einstein features, or connecting Salesforce to third-party AI tools and large language models to automate workflows and surface insights
Advanced Administrator, Platform App Builder, or Certinia certifications
Exposure to life sciences or other regulated industries
Familiarity with integrations (REST APIs, middleware) and working knowledge of Apex or LWC

Responsibilities

Own the platform: Serve as the lead administrator and subject-matter expert for Salesforce. Oversee security, sharing, profiles, permission sets, and org-wide configuration
Set the roadmap: Partner with business leaders to prioritize enhancements, build a Salesforce roadmap, and balance quick wins with long-term scalability
Design solutions: Turn complex business requirements into well-designed solutions using custom objects, Flow, approval processes, validation rules, and Lightning pages. Know when a need calls for development or an AppExchange solution rather than configuration
Support the PSO lifecycle: Configure and optimize the full professional services lifecycle, from opportunity to project, resource request, assignment, timecard, approval, and invoice. This includes the timecard submission and approval process used by consultants and client-side approvers
Administer Certinia: Support Certinia PSA and related modules (projects, milestones, resource management, timecards, expenses, billing events). Keep them aligned with Finance and Resource Management processes
Govern changes: Establish and enforce standards for change management, naming conventions, documentation, sandbox strategy, and release management
Govern data: Lead data quality, deduplication, migrations, and integrity initiatives. Manage large-volume data operations with Data Loader or similar tools
Report and analyze: Build executive-level reports and dashboards covering pipeline, utilization, bench, backlog, project margin, and billing
Manage integrations and vendors: Coordinate integrations (Microsoft 365, e-signature, ERP and finance systems) with IT and implementation partners. Evaluate and administer AppExchange packages
Mentor and train: Mentor junior administrators and power users. Lead user training and adoption efforts, and serve as the top escalation point for Salesforce support
Stay current: Assess Salesforce and Certinia releases, then recommend and roll out new features that add business value