Salesforce Sr. Product Owner (AI, CX, & Revenue)

FICO

11d • $96,600 - $151,800

About The Position

FICO is seeking a Salesforce Sr. Product Owner (AI, CX, & Revenue) who is a process design and Salesforce expert. This role combines the strategic mindset of a product owner with the technical depth of a hands-on administrator. The ideal candidate will have deep Salesforce platform experience, a strong understanding of end-to-end Sales and Customer Success processes, and hands-on expertise with AI-powered solutions. This individual will be responsible for designing, building, and delivering Salesforce-enabled solutions, working independently or in close collaboration with Salesforce Administrators, Developers, and Architects. The role encompasses owning high-impact Salesforce initiatives from start to finish, including defining scope, aligning stakeholders, driving delivery, and championing adoption, acting as the primary liaison between business strategy and technical execution, including agentic and AI-assisted workflows.

Requirements

• Experience in business analysis, consulting, and/or administration on the Salesforce platform; experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Lightning preferred.
• Strong subject matter expertise across core Salesforce CRM sales and customer experience principles, including Opportunity Management, Account and Contact Management, Lead Management, Quoting, Case Management, Entitlements, SLA Management, and Customer Onboarding.
• End-to-end understanding of pre- and post-sale customer journeys, from demand generation and sales conversion through onboarding, adoption, expansion, renewal, and advocacy, with working knowledge of sales, marketing, finance, customer success, and support operations.
• Demonstrated hands-on experience using AI tools (e.g., Claude, Copilot, ChatGPT, or similar) as a core part of daily work, identifying high-value use cases for business analysis, documentation, and solution design.
• Hands-on experience with Salesforce Agentforce or similar agentic AI platforms strongly preferred.
• Strong knowledge of data structures, governance, internal controls, and permission security, including impacts on reports, integrations, AI feature reliability, and responsible AI use.
• Flexible and adaptable in fast-moving environments, with experience in agile methodologies (technology consulting or startup experience a plus) and a demonstrated ability to quickly learn evolving tools and AI capabilities.
• Excellent communication and presentation skills, able to lead cross-functional meetings, engage both technical and business audiences, and convey complex solutions clearly to senior stakeholders.
• Proficiency in Microsoft PowerPoint, Word, and Excel required.
• Proven organizational, analytical, and project management skills, with the ability to manage multiple concurrent priorities and projects with strong attention to detail.
• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related field.

Nice To Haves

• Salesforce certifications preferred, such as Salesforce Certified Platform Administrator, Platform App Builder, Agentforce Sales Consultant, Agentforce Service Consultant, Revenue Management Consultant, Experience Cloud Consultant, Agentforce Specialist, or Data 360 Consultant.

Responsibilities

• Serve as Salesforce/Systems Product Owner for assigned business units, converting requirements into user stories, acceptance criteria, and testing notes in Jira, utilizing tools like Claude and Rovo for discovery, summarization, and documentation.
• Lead the Salesforce feature release lifecycle and guide project delivery against roadmaps, managing requests, identifying prioritization patterns and stakeholder conflicts, coordinating development, testing, and go-live, and resolving issues and managing change.
• Translate business requirements into well-architected solutions on the Salesforce platform and FICO’s technical landscape, leveraging hands-on Salesforce administration experience.
• Evaluate, design, and champion intelligent automation and agentic workflows, applying a framework to determine the best solution type (agent-led, agent-supported, or human-in-the-loop) based on data quality, complexity, and risk.
• Advise the business on solution feasibility, user experience, and impact, translating guidance into executive narratives.
• Serve as a subject matter expert on FICO’s Salesforce data and integrations, influencing integration design and supporting data governance and reporting requirements.
• Build proof-of-concepts and design/execute testing approaches for potential solutions, including AI agent configurations, prompt templates, AI-assisted user experiences, and validation of AI agent behaviors.
• Develop training materials and drive adoption of technology and process changes in partnership with global operations teams, including train-the-trainer programs and modeling best practices for FICO’s AI tools.

Benefits

• Inclusive culture strongly reflecting core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• Opportunity to make an impact and develop professionally by leveraging unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs.
• Engaging, people-first work environment offering work/life balance, employee resource groups, and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior