Salesforce Solutions Architect

Tinker Federal Credit Union • Oklahoma City, OK

91d • $161,544 - $201,931

About The Position

Tinker Federal Credit Union’s Digital Strategy department is hiring a Salesforce Solutions Architect to help design and build its Salesforce platform as part of a major digital transformation. Because Salesforce is not yet live in production, the role offers the opportunity to shape the environment’s architecture, technical standards, and long-term design. The architect will lead the delivery of complex Salesforce solutions and serve as a strategic technical leader for unified digital origination, omni-channel service transformation, AI-assisted decisioning, and real-time journey orchestration across member touchpoints. The role places AI and data at the core of a unified digital origination and service model and establishes technical standards for smooth integration within the Salesforce ecosystem to improve member and user experiences.

This is an exempt position with a starting salary range of $161,544.49–$201,930.62. Placement within the range is determined individually based on experience relative to organizational needs and internal salary equity. The position normally follows a weekday schedule, but may require evenings, holidays, or weekends, overnight travel with or without notice, and on-call availability.

Requirements

• Bachelor’s degree in computer science, information systems, business analytics, applied statistics, or a closely related field, and ten years of experience related to technical CRM architecture, system integration, or enterprise solutions engineering; applicable work experience and/or military experience may substitute for education at two years of experience for one year of education, and applicable additional education or relevant certifications may be eligible to satisfy minimum experience requirements.
• At least six years of progressive, hands-on experience across the Salesforce ecosystem, including platform expertise, technical architecture, solution leadership, custom development, and advanced configuration.
• Salesforce Certified Administrator certification.
• At least one consultant-level Salesforce certification in Sales Cloud or Service Cloud.
• Deep experience designing complex, multi-cloud Salesforce architectures, including data modeling, sharing and visibility frameworks, security design, and performance-driven solution patterns.
• Expertise integrating Salesforce with mission-critical enterprise systems using REST/SOAP APIs, middleware such as MuleSoft, ETL tools, and event-driven patterns; strong knowledge of authentication and identity protocols including SAML, OAuth, and SSO.
• Advanced Salesforce proficiency in case management, omni-channel routing, console optimization, marketing automation, and integrated service ecosystem design.
• Advanced proficiency in Apex, Lightning Web Components (LWC), and declarative automation, with the ability to balance configuration and custom development.
• Technical knowledge of Amazon Connect contact flows and Service Cloud Voice integrations.
• Strong understanding of environment management, CI/CD pipelines, version control, release governance, and deployment methodologies for scalable, multi-team Salesforce delivery.
• Expert knowledge of platform security capabilities including TLS and SSL, data protection practices, and architectural controls for maintaining, monitoring, and strengthening a secure, compliant Salesforce environment.
• Strong understanding of the Salesforce Trust Layer and secure data handling requirements for financial services.
• Ability to collaborate across business and technical teams, translate complex requirements into actionable architecture, and drive consensus in ambiguous or high-stakes environments.
• Exceptional diagnostic and troubleshooting skills for complex platform and integration issues across distributed systems.
• Excellent written and verbal communication skills for explaining architectural decisions, tradeoffs, and technical concepts to executive and technical audiences.
• Incumbent bonding is required by TFCU’s chosen authority.

Nice To Haves

• Experience related to financial services is preferred.
• Salesforce Certified Data Cloud Consultant certification is highly desired but not required.
• Salesforce Accredited Financial Services Cloud (FSC) Professional certification is highly desired but not required.
• Salesforce Certified AI Consultant certification is preferred.
• Salesforce Certified Application Architect certification is preferred.
• Salesforce Certified System Architect certification is preferred.
• Salesforce Certified Technical Architect (CTA) certification is preferred.

Responsibilities

• Design and lead delivery of complex Salesforce solutions that enable seamless technology-based services to members.
• Place artificial intelligence and data at the core of a unified digital origination and service model.
• Provide strategic technical leadership for unified digital origination, omni-channel service transformation, AI-assisted decisioning, and real-time journey orchestration across member touchpoints.
• Establish technical standards so TFCU offerings integrate smoothly within the Salesforce ecosystem and enhance member and user experiences.
• Collaborate with business leaders, engineers, and product teams to translate requirements into architectural blueprints and build consensus.
• Diagnose and troubleshoot complex platform and integration issues across distributed systems.
• Articulate architectural decisions, tradeoffs, and technical concepts to executive and technical audiences.

Benefits

• Robust benefits package.
• Professional development and growth opportunities through training and continued education.
• Smart casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior