Salesforce (SFDC) Product Owner

Siemens Healthineers

1d•$128,480 - $176,660•Onsite

About The Position

The Salesforce (SFDC) Product Owner is accountable for defining, governing, and delivering Salesforce capabilities that enable commercial excellence across the diagnostics business. This role owns the CRM product vision, roadmap, backlog, and value realization for Salesforce capabilities supporting sales execution, customer engagement, opportunity management, forecasting, account planning, and commercial performance management. The ideal candidate combines strong Salesforce product ownership experience with deep commercial process knowledge in diagnostics, laboratory diagnostics, medical devices, healthcare, or life sciences. The role requires the ability to translate business priorities into scalable CRM solutions, align global and regional stakeholders, and ensure Salesforce investments deliver measurable business impact. This individual acts as the primary business owner for Salesforce enhancements, ensuring that product decisions are aligned with commercial strategy, user needs, process standardization, data quality, and adoption objectives.

Requirements

Bachelor's degree in Business, Life Sciences, Healthcare Administration, Marketing, Information Systems, Commercial Excellence, or related discipline.
7+ years of professional experience in CRM, commercial excellence, sales operations, digital product management, or related business functions.
4+ years of Salesforce experience, preferably with Sales Cloud and enterprise-scale CRM programs.
Experience as a Product Owner, Business Product Owner, CRM Product Lead, or senior business owner for digital commercial capabilities.
Strong understanding of sales processes, opportunity management, account planning, forecasting, data quality, and commercial performance management.
Experience working in a global matrix organization with business, IT, and external implementation partners.
Salesforce Sales Cloud and CRM platform capabilities
Product roadmap and backlog management
Agile delivery, sprint planning, user stories, and acceptance criteria
CRM process design, data governance, and workflow optimization
Salesforce reporting, dashboards, KPIs, and commercial analytics
JIRA, Azure DevOps, Confluence, or comparable backlog management tools
Microsoft Excel, PowerPoint, Power BI, Tableau, or similar business analytics tools
Strategic product ownership and business value orientation
Strong commercial acumen and understanding of diagnostics sales models
Executive stakeholder management and decision facilitation
Ability to balance global standardization with regional business needs
Analytical mindset with strong focus on adoption, data quality, and measurable outcomes
Clear communication, prioritization, and change leadership skills

Nice To Haves

Advanced degree or relevant professional certification preferred.
Experience in diagnostics, laboratory diagnostics, medical devices, healthcare, or life sciences.
Prior experience in sales, account management, commercial leadership, sales operations, commercial excellence, or CRM transformation.
Experience leading Salesforce implementations, migrations, or major enhancement programs.
Knowledge of diagnostics customer workflows, tender processes, distributor models, and long-cycle customer partnerships.
Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent agile product certification
Salesforce Certified Administrator
Salesforce Sales Cloud Consultant
Salesforce Business Analyst Certification

Responsibilities

Define and maintain the Salesforce product vision, roadmap, and release priorities for commercial capabilities.
Translate commercial strategy into Salesforce capabilities that improve sales effectiveness, customer engagement, pipeline visibility, and forecasting discipline.
Prioritize initiatives based on business value, user impact, process standardization, data quality, compliance, and implementation feasibility.
Define success measures and track value realization for Salesforce enhancements and adoption initiatives.
Own, manage, and prioritize the Salesforce enhancement backlog across business functions and regions.
Convert business needs into clear epics, user stories, acceptance criteria, and release requirements.
Lead backlog refinement, sprint planning input, release readiness, user acceptance testing, and go-live preparation from the business side.
Partner with IT, Salesforce architects, implementation partners, and product specialists to ensure solutions are scalable, usable, and aligned with approved processes.
Act as the business owner for Salesforce-enabled commercial processes, including account management, contact management, lead management, opportunity management, funnel governance, forecasting, and customer engagement planning.
Establish decision principles for CRM design, data model changes, workflow improvements, and reporting requirements.
Ensure Salesforce supports diagnostics business models, including capital equipment sales, reagent rental agreements, service contracts, consumables, tender-driven business, distributor channels, and multi-year customer partnerships.
Engage commercial leadership, sales management, marketing, service, finance, IT, and regional stakeholders to align on priorities and product decisions.
Facilitate governance forums to review roadmap priorities, enhancement requests, change impacts, risks, and adoption performance.
Represent the business in steering discussions, vendor reviews, design decisions, and release approvals.
Provide clear communication on product direction, delivery trade-offs, timelines, and expected business outcomes.
Define adoption, usability, and data quality expectations for Salesforce capabilities.
Identify root causes of adoption gaps and sponsor corrective actions with regions, sales leadership, training teams, and CRM support teams.
Ensure reporting and dashboards support commercial decision-making and management routines.