Salesforce Service Delivery Manager
Jade Global•San Jose, CA
•Onsite
About The Position
Lead end-to-end Salesforce service delivery, ensuring high-quality execution, client satisfaction, and continuous improvement across engagements.
Requirements
- 10+ years of experience in IT service delivery/project management
- Strong Salesforce ecosystem knowledge and delivery experience
- Solid understanding of ITIL v4 (Incident, Problem, Change Management)
- Excellent client-facing, communication, and leadership skills
Nice To Haves
- Salesforce, ITIL, PMP/PRINCE2 certifications
- Experience managing global/distributed teams
Responsibilities
- Manage Salesforce service delivery with strict adherence to SLAs, KPIs, and ITIL practices
- Act as the primary client contact, driving stakeholder engagement and service reviews
- Oversee multiple projects (Managed Services/T&M) within scope, timeline, and budget
- Provide functional and technical oversight across Salesforce platforms (Sales & Service Cloud)
- Lead cross-functional teams and drive governance, reporting, and performance management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
