Salesforce Service Cloud- Senior Product Owner

Capgemini • Irving, TX

1d • $82,082 - $193,440 • Hybrid

About The Position

Product Owners balance business strategy, user needs and development. Capgemini Product Owners often operate in a proxy role for the client. They communicate a compelling product vision and roadmap; create and continually refine a backlog and help the team prioritise work that delivers the most value. They continuously explore, innovate and experiment to bring new ideas to the product. They motivate the team to release, inspect and adapt a constant flow of features, ensuring that the product remains usable, valuable and feasible.

Requirements

• Salesforce Service Cloud knowledge a must have
• Content Management a must have
• SSO / Authentication for external users
• Integrations to internal on prem/cloud solutions

Nice To Haves

• Experience Cloud knowledge desired

Responsibilities

• Manage product backlog, define product vision (alongside Product Manager as primarily responsible), and act as liaison between business and development team
• Prioritize and manage the User Story level product backlog through constant updates, be available to dev team to answer questions on client needs/views of how the team is configuring new features
• Accept and groom user stories and ensure that appropriate tasks are under user stories including testing and deployments
• Consistently deliver on artifacts such as user stories, business requirements documents, Business plan/roadmaps
• Report out to stakeholders and greater team meetings on KPI's and current status of work
• Outline goals for each PI through intensive PI plans
• Coordinate with the other teams to ensure on-time and efficient delivery in consideration of open dependencies. This includes attending all PO syncs and various meetings
• Work to schedule demos at times that the developers can join to provide the demo. If developers are not available, demo yourself
• Assist in facilitation of various workshops to uncover use cases for implementation
• Ensure constant communication as liaison between client, platform architects and development team, leading discovery and working sessions
• Help with development/deployment work when necessary
• Update weekly status report (WSR) and attend internal team meetings
• Help coordinate Copado deployments if needed to deliver on time.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed