Salesforce Senior Technical Lead / Architect - Amazon Connect & Service Cloud Voice
About The Position
NTT DATA is seeking a Salesforce Senior Technical Lead / Architect with Amazon Connect & Service Cloud Voice Experience to join their team. This role is responsible for overseeing the technical aspects of Salesforce solutions development and implementation, requiring strong Salesforce Service Cloud Voice and Amazon Connect Experience. The position involves translating business requirements into well-architected solutions, providing estimates, developing custom solutions and interfaces, and leading the technical delivery of Salesforce implementations. The role also includes creating technical documentation, managing project backlogs, staying current with Salesforce updates, ensuring system alignment with business processes, and performing code reviews. Additionally, the role involves mentoring the development team and providing technical expertise to business stakeholders.
Requirements
- 12+ years of experience in Salesforce Ecosystem and integrations experience with various systems.
- 5+ years experience in Salesforce Service Cloud Voice (SCV)
- 5+ years of experience in Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
- 6+ years experience in Salesforce architecture, services, and security model
- 6+ years of experience in Salesforce Development Toolkit (Apex, Visualforce, Lightning, etc.)
- 6+ years of experience in Salesforce’s data model and how and when to create custom objects, junction objects, and other model items
- 5+ years of experience with Agile development methodologies and tools i.e. Jira
- Experience in Databricks
- Excellent analytical, problem-solving, and communication skills
- Experience leading and mentoring a team of developers
- BS/MS degree in Computer Science, Information Technology or relevant field
Nice To Haves
- Platform Developer I Certification
- Certified Sales Cloud and Service Cloud Certification
Responsibilities
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
- Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality
- Develop custom solutions and interfaces leveraging the Salesforce platform
- Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity
- Create and maintain comprehensive technical documentation including design specifications, deployment guides, and system support guides
- Lead and manage end-to-end Salesforce projects
- Design and develop customizations using Salesforce.com developer toolkit
- Architect, design, and develop custom applications on the Salesforce platform using Apex programming
- Establish and maintain user roles, profiles, security settings, access levels, and sharing rules
- Perform data migration and maintain data quality using standard Salesforce data tools
- Guide and mentor the development team, ensuring code and design quality
- Collaborate with stakeholders to manage and prioritize project backlogs
- Stay current with Salesforce updates and new technologies and leverage them to bring business benefits
- Ensure the Salesforce system aligns with company’s business processes and collaborate with stakeholders to continually improve and further optimize the system
- Perform code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used
- Provide mentorship and supervise development team
- Stay up to date with the latest Salesforce updates and features to provide guidance on best practices and new functionalities
- Designing and implementing Salesforce-based systems and applications to meet business requirements.
- Leading a team of Salesforce developers and ensuring best practices in development and integration are followed.
- Collaborating with stakeholders to gather requirements and define project scope, while maintaining high technical standards.
- Provide technical expertise and guidance to business stakeholders to ensure effective use of Salesforce for their needs
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally required benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
