Salesforce Senior Business Consultant
Perficient•Irvine, CA
•Onsite
About The Position
Perficient is hiring a Senior Salesforce Business Analyst to join our Salesforce Support Team. We are seeking a meticulous, proactive, and strong communicator who can support the ongoing health and optimization of our Salesforce ecosystem. This team is composed of onshore, near-shore, and offshore resources working collaboratively to deliver high-quality support and enhancements. This role requires close partnership with both technical teams and business stakeholders and will be based in Irvine, California, with an expectation to be onsite five days per week.
Requirements
- Minimum of 3+ years of professional experience as a Business Analyst, leading requirement-gathering sessions and creating detailed business documentation.
- Hands-on experience working directly with Salesforce Sales Cloud.
- Capability to consistently work 8:00 AM – 5:00 PM PT Monday - Friday, along with flexibility to support planned evening releases (7:00 PM – 10:00 PM PT).
- Strong written and verbal communication skills; ability to articulate complex business needs to technical teams and technical concepts to business leaders.
Nice To Haves
- Hands-on experience with Salesforce Experience Cloud (formerly Communities) and/or Salesforce Field Service (FSL).
- Direct experience using Jira for agile backlog management, Google Workspace (Docs, Sheets, Slides), and Lucidchart for process mapping.
- Salesforce certifications preferred but not required.
Responsibilities
- Elicit, analyze, and translate complex business requirements into clear user stories, acceptance criteria, process maps, and functional specifications.
- Partner directly with business stakeholders, developers, and QA teams to support implementation, sprint planning, and end-to-end delivery.
- Perform testing of tickets when initially deployed to the UAT environment prior to the business user acceptance testing and post-release validation during scheduled evening release windows, and write release notes summarizing key features and bug fixes.
- Map current-state and future-state business processes using visual diagramming tools to identify efficiency gains and operational bottlenecks.
- Review ServiceNow Queue and action tickets in accordance with service level agreements.
Benefits
- Salary range: $92,118 to $140,000
- Benefits overview available
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
