Salesforce Quality Engineering Lead

Northern Trust•Chicago, IL

About The Position

Northern Trust is seeking an experienced Salesforce Quality Engineering Lead to oversee and coordinate testing across its Salesforce platform. The role leads QA resources across multiple initiatives, establishes consistent testing standards, coordinates manual, automated, and API testing, and supports platform-level adoption of Copado Robotic Testing (CRT). The successful candidate will collaborate with developers, architects, product owners, and project teams to support quality delivery and release readiness. Applicants must be authorized to work in the United States without current or future employment-based visa sponsorship. Northern Trust does not provide sponsorship for this opportunity.

Requirements

Strong experience in Salesforce quality assurance and testing, including experience leading or coordinating QA teams.
At least 7 years of hands-on experience in manual and automated testing, including test planning, execution, regression testing, and test automation.
At least 7 years of hands-on experience with API testing, including validation of system integrations, request and response data, error handling, and end-to-end workflows.
Experience with functional, regression, integration, and end-to-end testing.
Good understanding of Salesforce objects, data relationships, security, automation, configuration, and custom development.
Experience working with database/query or development tools such as Oracle SQL Developer or Microsoft Visual Studio.
Strong knowledge of Agile and Scrum methodologies, with experience coordinating QA activities across sprints, releases, and cross-functional delivery teams.
Strong communication, analytical, problem-solving, and coordination skills.
Must be authorized to work in the U.S. without current or future employment-based visa sponsorship.

Nice To Haves

Experience with Copado Robotic Testing (CRT) is strongly preferred.
Experience with Salesforce DevOps, CI/CD, or other test automation tools.
Salesforce Administrator, Platform App Builder, or Platform Developer certifications.
Relevant Copado certifications, such as Copado Fundamentals I, Copado Fundamentals II, or Copado Robotic Testing credentials.

Responsibilities

Lead and coordinate QA activities and testers across Salesforce projects and releases.
Define test strategies, test plans, test cases, regression suites, and testing standards.
Coordinate manual, automated, API, integration, regression, and end-to-end testing.
Establish consistent QA processes and quality standards across Salesforce teams.
Coordinate platform-level implementation and use of Copado Robotic Testing (CRT).
Identify opportunities to automate critical business processes and increase reusable regression coverage.
Manage defect tracking, triage, retesting, and release-readiness activities.
Ensure adequate testing of Salesforce configuration, Flows, security, Apex, Lightning components, APIs, and system integrations.
Partner with development and business teams to identify testing risks, dependencies, and quality concerns.
Provide visibility into testing progress, defects, risks, and overall release quality.

Benefits

Retirement benefits, including 401(k) and pension.
Health and welfare benefits, including medical, dental, vision, spending accounts, and disability benefits.
Paid time off.
Parental and caregiver leave.
Life and accident insurance.
Other voluntary and well-being benefits.
Discretionary bonus program that may include an equity component.
Flexible and collaborative work culture.
Movement within the organization is encouraged, and senior leaders are accessible.
Inclusive workplace and community support.