Salesforce Programmer Analyst 4

TOMORROW HIRE•Glen Allen, VA

6d•Hybrid

About The Position

The Salesforce Programmer Analyst 4 will support the Virginia Department of Social Services in enhancing, maintaining, and remediating defects in a recently developed Salesforce application released to production. The role focuses on Salesforce Service Cloud development and support, using Apex classes and triggers, Lightning Web Components (LWC), Salesforce Flows, and declarative configuration. The analyst is expected to apply a configuration-first approach, prioritizing standard Salesforce capabilities before custom code. The position uses Copado for source control, deployment pipelines, continuous integration and delivery, and release management across Salesforce environments. It also includes writing and maintaining Apex unit tests, investigating production defects, collaborating with development and DevOps teams to improve application quality and stability, and documenting user stories, acceptance criteria, defects, design changes, and releases in Jira. This is a hybrid contract assignment requiring on-site attendance in Glen Allen every Monday and Thursday. Candidates must reside in the United States throughout the assignment and be legally authorized to work in the United States without employer sponsorship.

Requirements

At least 8 years of experience working with Salesforce Service Cloud.
At least 8 years of experience developing Salesforce Apex classes and Lightning Web Components.
At least 5 years of experience using Jira for Agile development, user stories, acceptance criteria, and defect tracking.
At least 4 years of experience using Copado for Salesforce CI/CD, deployment management, and release processes.
At least 3 years of experience replacing or modernizing Salesforce Aura framework components.
Hands-on experience developing and maintaining Apex classes, triggers, and Lightning Web Components.
Strong knowledge of declarative Salesforce configuration, including Flow Builder, Process Builder migration, validation rules, page layouts, and permission sets.
Experience using Copado or comparable Salesforce CI/CD tools in production release management environments.
Experience developing Apex unit tests and meeting Salesforce organization code-coverage requirements.
Experience troubleshooting and remediating production application defects in DevOps-driven development environments.
Practical experience documenting user stories, acceptance criteria, defects, and design changes in Jira.
Strong written communication skills and experience producing technical design specifications, deployment notes, and release documentation.
Ability to apply a configuration-first development approach and determine when custom Apex or LWC development is appropriate.
Must be available to work on-site in Glen Allen, Virginia, every Monday and Thursday (two days per week).
Must physically reside within the United States throughout the assignment in accordance with Commonwealth of Virginia security policies.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Nice To Haves

Experience with Salesforce AI capabilities, including Agentforce, Einstein, and Prompt Builder.
Familiarity with recent Salesforce platform enhancements and product capabilities.
Salesforce Platform Developer I certification.
Salesforce Platform Developer II certification.
Experience supporting Salesforce implementations in government or public-sector environments.

Responsibilities

Develop, maintain, and enhance Salesforce Apex classes, triggers, and Lightning Web Components.
Build and support Salesforce functionality that meets documented business and technical requirements in Salesforce Service Cloud environments.
Modify and improve existing Salesforce applications to address production issues and new business requirements.
Support modernization efforts replacing legacy Aura components with Lightning Web Components.
Apply a configuration-first approach and develop or maintain Salesforce Flows, validation rules, page layouts, and permission sets.
Evaluate declarative functionality before implementing custom Apex or LWC solutions, and support migration from Process Builder to modern Salesforce automation tools.
Maintain application configuration and access control practices.
Use Copado to manage Salesforce source control, deployment activities, and release pipelines across Salesforce environments.
Collaborate with DevOps teams to coordinate deployments and resolve release-related issues.
Troubleshoot deployment failures, configuration conflicts, and application defects; maintain deployment notes and release documentation.
Investigate, troubleshoot, and resolve production defects; analyze root causes, coordinate triage and remediation, and validate changes to reduce recurring defects.
Support application stability, reliability, and maintainability.
Develop and maintain Apex unit tests, meet Salesforce organization code-coverage requirements, and support testing and validation of enhancements and fixes.
Use Jira to create and maintain user stories, acceptance criteria, defects, and development tasks.
Document technical and functional design changes and track development progress, defect resolution, and implementation activities.
Collaborate with Agile delivery teams to clarify requirements and coordinate development activities.
Develop and maintain technical design specifications, deployment notes, and release documentation.
Collaborate and communicate with developers, DevOps engineers, business stakeholders, and other technical personnel; support knowledge sharing and continuous improvement.