Salesforce Product Owner, Member and Participant Growth

Rotary Club of Monroe, Louisiana•Evanston, IL

4h•Hybrid

About The Position

The Salesforce Product Owner will be primarily responsible for managing the lifecycle of a portfolio of capabilities led by our Salesforce Product Manager. This role requires a forward thinker who can understand the integrated system including Marketing Cloud, CRM, Experience Cloud, Non-Profit Cloud, and Integration. The Product Owner will tackle the challenge of juggling multiple solution capabilities and mastering the technical complexities of Rotary’s products through both strategic roadmap alignment and hands-on declarative configuration. This work will have a profound impact, driving participant-focused solutions, leading market innovations, and enhancing product quality. The Salesforce Product Owner reports to a Product Manager aligned to a portfolio of solution capabilities.

Requirements

Bachelor’s degree in engineering, Computer Science, Management Information System or equivalent experience required
Hands-on experience with declarative development functions such as Salesforce Flow, Lightning App Builder, and Advanced Configuration (e.g. Validation Rules and Formula Fields)
Familiarity with Data Loader or similar tools for data management and migration
Knowledge of Agile Values, Principles, and mindset with at least 3-5 years’ experience acting in a Salesforce Business Analyst role, or a similar role
Proficiency in Salesforce platform
Proficiency using Confluence, SharePoint, and JIRA
A consumer-centric focus with experience managing user experience components
An ability to articulate and clearly communicate and document complex problems and solutions simply and logically
Demonstrated track record in effective requirement elicitation and analysis
Familiarity with Salesforce Einstein Analytics

Nice To Haves

Salesforce certifications (e.g. Sales Cloud, Nonprofit Cloud, Marketing Cloud, Experience Cloud) preferred
Certified in Scaled Agile - SAFe® Product Owner (PO/PM) a plus

Responsibilities

Owning the product backlog and priority of backlog items; ensure it is transparent, visible, and understood
Creating and communicating backlog items (i.e., writing and accepting user stories)
Monitoring, triaging, and investigating production issues
Design, build, and maintain automated processes using Salesforce Flow to streamline member and participant growth journeys
Configure and customize the user interface using Lightning App Builder and Page Layouts to optimize the experience for internal users and external participants
Review technical solutions proposed by the development team to ensure they align with Salesforce best practices and minimize technical debt
Assist in the maintenance of the security model, including Profiles, Permission Sets, and Sharing Rules
Prioritizing and sequencing stories to maximize the business value delivered while maintaining a sustainable pace for the team
Collaborating with IT back-end teams and shared services to assist decision-making and sequencing of critical technology enablers
Analyzing functional and non-functional product requirements, dependencies, and constraints and decompose them into tasks for the development team
Ensuring ongoing collaboration with other product development teams to align work and proactively manage cross-team dependencies
Conduct demo and run UAT for all required stakeholders
Working with our Salesforce System Administrator to coordinate upgrades or data integration changes requiring Rotary support