Salesforce Process and Implementation Specialist

Airgas•Long Beach, CA

17h•Hybrid

About The Position

As a field-based Salesforce (SFDC) Process and Implementation Specialist, you will serve as the primary liaison between the corporate SFDC team and your assigned Division. Your mission is to drive platform adoption across desktop and mobile by providing localized, tailored training that supplements corporate programs. By partnering with field sellers and leadership, you will ensure data integrity and eliminate fragmented reporting. Additionally, you will champion campaigns, national rollouts, provide critical feedback for system enhancements, and help standardize processes to enable accurate volume forecasting, asset management, and drive business strategy. This role involves a split of 2 days in the office and 3 days out in the field, meeting with users.

Requirements

Associate degree or equivalent experience.
A proven track record of utilization of SFDC in a selling role.
1-2 years experience with Salesforce

Nice To Haves

Associate’s Degree preferred with a study in either Information Systems, Computer Science, Business, or a related field with a strong focus on CRM systems.
Bachelor's degree

Responsibilities

Act as the subject matter expert, deeply understanding our business processes, go-to-market strategy, and the full capabilities of the Salesforce platforms
Leveraging data analysis to improve data quality, close the loop with the field team and define best practices.
Deliver comprehensive user training (onboarding, ongoing, and feature-specific) for all user roles
Monitor Salesforce utilization and user feedback to identify pain points and training gaps to tailor content to specific user roles and business processes
Ride along with the sellers to ensure/enhance mobile adoption, include direct observation and enforcement of opportunity creation practices at the point of entry.
Partner with sales leadership to motivate sellers and reinforce training through coaching, performance data analysis, and KPI adoption.
Collaborate closely with Sales Leadership, RevOps, National, and Marketing to ensure all technology and enablement initiatives are fully aligned with the overarching sales strategy and business objectives.
Support key performance indicators (KPIs) related to Salesforce adoption and sales effectiveness, translating data insights into actionable programs that drive sales growth.
Create and maintain high-impact sales enablement content, including playbooks, process guides, talk tracks, and battlecards, ensuring alignment with sales methodologies and business objectives.
A strong commitment to continuous learning and interest in understanding the core functionality and strategic value of the Salesforce platform, including its features, new releases, and overall roadmap.
Provide on-the-spot support to users, troubleshooting issues and helping them navigate the Salesforce platform.