Salesforce Portfolio Manager, IT Manager- Baltimore City Department of Information Technology

Baltimore City•City of Syracuse, NY

21h•Onsite

About The Position

The Salesforce Portfolio Manager leads the strategy, roadmap, and delivery of the City’s enterprise Salesforce platform, including support for the 311-service platform. The Salesforce platform serves as a foundational system for digital service delivery, enabling agencies to manage service requests, streamline operations, and improve resident experience. This role partners with agency leadership, business stakeholders, and vendor teams to identify priorities, define requirements, and deliver Salesforce capabilities that improve service delivery and support agency missions across the City. The role manages a team of Salesforce developers and administrators and ensures the platform evolves to meet organizational needs through an iterative, value-driven approach. Strong analytical skills, stakeholder engagement, and experience managing multiple initiatives are required. Public sector and enterprise platform experience are preferred.

Requirements

Bachelor of Science degree in Information Technology, Computer Science, Computer Engineering or a related discipline from an accredited college or university.
Seven years of application programming, systems design, hierarchical/relational database management and/or GIS experience.
Three years of supervisory responsibilities as disciplining, evaluating the performance of and recommending the hiring, firing, and promoting of subordinate employees.
Knowledge of up-to-date technology strategies and resources.
Knowledge of technology management and current technology.
Knowledge of effective data center management.
Knowledge of budget development.
Knowledge of strategic planning for technology.
Knowledge of quality management standards and processes.
Knowledge of forecasting technology requirements.
Ability to conduct systems audits for technology.
Ability to research and implement technological solutions.
Ability to solve technology problems.
Must complete a mandatory six-month probation.
Must complete authorization for a Criminal Background Check and/or Fingerprint.
Must complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law within 30 days of hire.

Nice To Haves

Public sector experience.
Enterprise platform experience.
Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM).

Responsibilities

Leads the strategy, roadmap, and delivery of the City’s enterprise Salesforce platform.
Supports the 311-service platform.
Partners with agency leadership, business stakeholders, and vendor teams to identify priorities, define requirements, and deliver Salesforce capabilities.
Manages a team of Salesforce developers and administrators.
Ensures the platform evolves to meet organizational needs through an iterative, value-driven approach.