Salesforce Platform Support Engineer

CVS Health•Hartford, CT

1d•$79,310 - $158,620•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

At least 3-5 Years of Salesforce experience preferably in a Production Support Role and worked in a large Salesforce ecosystem supporting multiple federated product and Engineering teams.
Salesforce Admin : profiles/permissions, sharing, flows, metadata deployments, sandboxes.
Ability to handle bugfixes on his/her own and be able to own delivery up to Production.
On-call rotation for major incidents and release windows.

Nice To Haves

Salesforce Admin/Advanced Admin preferred.
Platform Developer / Platform App builder will be a plus.
Experience / Knowledge on Agentforce/Data cloud will be a plus.

Responsibilities

Act as point-of-contact for incidents, escalations, and major events impacting our Salesforce Platform.
Provide Tier1 Support and partner with Salesforce Success teams/federated delivery teams in case of major incidents or Salesforce cases.
Own monitoring & alerting across core platform services, APIs, scheduled jobs, flows, and integrations, drive proactive remediation and post‑incident problem management.
Partner with Security & Compliance on audits, data residency, PII/PHI handling, and SOX/ISO controls; maintain evidence and runbooks.
Drive org health : Technical Debt remediation, Apex limits, flow/subflow performance, governor limit management.
Hands-on expertise with Salesforce Admin : profiles/permissions, sharing, flows, metadata deployments, sandboxes.
Have ability to handle bugfixes on his/her own and be able to own delivery up to Production.
On-call rotation for major incidents and release windows.