Salesforce Operations Manager

Cisco•Rtp, NC

About The Position

The application window is expected to close on: 08/31/2026. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team We are seeking a motivated and technically skilled professional to join Cisco Capital operations as an Internal Salesforce Administrator. This opportunity involves managing and extending the use of Salesforce (SFDC) to support business operations, while driving process improvements and automations. This role goes beyond traditional administration to actively design and document business procedures, drive team adoption through collaboration, and champion the integration of AI-powered tools and automation into daily Salesforce workflows. Your Impact In this role, you will drive projects to extend Salesforce capabilities and adoption within Cisco Capital. You will act as a key partner in implementing process automations to improve operational efficiency and play a vital role in managing the health and security of our internal Salesforce environment. This is an exciting opportunity to influence how we leverage AI-powered tools—such as Salesforce Einstein and Agentforce—to transform our daily workflows.

Requirements

Must be authorized to work in the US without the support of sponsorship now and in the future. This role is not eligible for sponsorship.
3+ years of hands-on Salesforce administration experience in a production environment.
Strong understanding of the Salesforce data model, security model, and declarative automation tools (Flow, Process Builder, Workflow Rules).
Proven experience managing data integrity, data classification, and security compliance standards.
Demonstrable experience with Salesforce release management, including sandboxes and change sets.
Technical proficiency with reporting and dashboard creation for business insights.

Nice To Haves

Strong technical aptitude with a focus on problem-solving and process optimization.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Experience with tools such as Power Automate, Power BI, Microsoft 365, and AI platforms.
Ability and willingness to learn quickly and take ownership of Salesforce administration tasks.
Detail-oriented mindset with a strong commitment to data accuracy and security compliance.

Responsibilities

Build and maintain flows, process automations, validation rules, custom objects, fields, and page layouts.
Oversee data quality and integrity, including deduplication, import/export, and data governance practices.
Plan and manage Salesforce releases, sandbox environments, and change sets.
Manage the internal Salesforce environment, ensuring smooth operation, administration, and user management (onboarding, permissions, access controls).
Collaborate with the current Salesforce admin team to ensure continuity, knowledge sharing, and troubleshooting.
Support reporting and dashboard creation to provide actionable insights.
Document processes and create training materials for end-users.
Identify and evaluate AI tools and features applicable to Salesforce workflows, including Salesforce Einstein, Agentforce, Circuit, and third-party AI APIs.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses
performance-based incentive pay
grants of Cisco restricted stock units