Salesforce OMS Technical Architect
About The Position
We are looking for an experienced Salesforce Order Management Architect to design and lead enterprise-scale order lifecycle solutions using Salesforce Lightning Order Management (OM) and integrated business systems. This role goes beyond order capture and configuration. The architect will solve complex post-order challenges, such as: Fulfillment discrepancies, Payment processing edge cases, Carrier and tracking failures, Returns and refund complexities, Customer service visibility issues. A seasoned Salesforce architect with deep expertise in Order Management, integrations, fulfillment operations, and post-order customer experiences across enterprise ecosystems is ideal.
Requirements
- 5-10+ years of Salesforce experience
- 3+ years specializing in Salesforce Order Management
- Strong expertise in: Lightning OM data model, Order orchestration and fulfillment, Apex, Flows, APIs, and integrations, SFDX, Git, and CI/CD
- Hands-on integration experience with: WMS, ERP, payment processors, Carrier and shipping APIs, Third-party tracking services
Nice To Haves
- Salesforce Order Management, Application Architect, or CTA certifications
- Experience with Salesforce Commerce (B2C/B2B)
- Retail, CPG, or consumer industry background
- Experience supporting high-volume post-order operations
Responsibilities
- Architect end-to-end post-order processes including: Order ingestion and orchestration, Fulfillment and shipping, Cancellations, returns, and refunds, Customer order visibility (WISMO)
- Lead Salesforce OM design and configuration: Order Summary, Fulfillment Orders, Delivery Groups, Orchestration and exception handling
- Design and govern integrations with: WMS (Warehouse Management Systems), ERP platforms, Payment gateways, 3PL/logistics providers, Shipping carriers and tracking systems
- Build scalable solutions using: Apex, Flows, Platform Events, Event-driven architectures, CI/CD and DevOps practices
- Provide technical leadership through: Architecture workshops, Design reviews, Stakeholder collaboration, Documentation and solution governance
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
