Professional Sales Data Analyst I

O'Reilly Auto Parts • Headquarters, KY

6d

About The Position

The Salesforce North America Support Specialist is focused on driving operational excellence by testing and maintaining Salesforce for Professional Sales. This role also provides hands-on Salesforce support across the US, Mexico and Canada, mobile device support, and cross-platform Salesforce communications.

Requirements

• High school diploma or equivalent (GED)
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously
• Strong written and verbal communication skills
• Proficient Microsoft Office skills (Word, Excel, PowerPoint, etc.)
• Knowledge of the automotive industry

Nice To Haves

• O’Reilly store or similar retail experience
• Technical training or schooling
• Bilingual proficiency in Spanish or French, and English

Responsibilities

• UAT testing for all North America Salesforce instances, including United States, Canada, and Mexico
• Provide iPad Support for common basic requests and issues.
• Provide Field Support over phones and email for Salesforce and Tablets
• Work with Professional Sales System Administrator to ensure all enhancements and updates to Salesforce North American instance are documented in SOP and Fast Track training updated.
• Submit Salesforce tickets to Jira based on technical details provided by the System Admin.
• Send communications as requested by System Admin about system updates, outages, training materials, TSM Conference Calls, etc.
• Attend required Salesforce group meetings, morning touch base, sprint planning, etc. necessary for project context.
• Assist with administrative tasks within the department as necessary.
• All other duties as assigned.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED