Salesforce Marketing Cloud Developer – Baltimore, MD

Creative Information Technology, Inc.•Falls Church, VA

About The Position

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities.

Requirements

A minimum of three (3) years of experience in Salesforce Marketing Cloud development.
Hands-on experience with AMP script and SQL in Marketing Cloud.
Experience implementing or supporting SMS messaging, including consent management.
Familiarity with regulated or public-sector environments (PIl, compliance, security).
Ability to work effectively in a staff augmentation role under state direction.
Experience with Mobile Connect, SMS compliance, and short code provisioning processes.
Experience supporting government agencies or health organizations.
Knowledge of accessibility standards (c.g., WAG / Section 50g).
Experience integrating Marketing Cloud with Salesforce.

Nice To Haves

A minimum of five (5) years of Salesforce experience in Marketing Cloud development.
Salesforce Marketing Cloud Developer or Consultant certification.
Experience with MobileConnect, SMS compliance, and short code provisioning processes.
Experience supporting government agencies or health organizations.
Knowledge of accessibility standards, e.g., WCAG / Section 508.
Experience in integrating Marketing Cloud with Salesforce CRM.
Salesforce Marketing Cloud Developer or Consultant certification.

Responsibilities

Configure, develop, customize, integrate, troubleshoot, and support Salesforce Marketing Cloud functionality for communications (email & SMS).
Implement and maintain SFMC modules: Email Studio, Journey Builder, Automation Studio, Content Builder, MobileConnect.
Enable SMS messaging capabilities: Short code acquisition support and provisioning, keyword configuration, opt-in/opt-out and consent handling, carrier/compliance alignment.
Design and deploy automated journeys, triggered sends, and scheduled communications across email and SMS channels.
Build and maintain Data Extensions, segmentation logic, and SQL queries for audience selection and automation.
Develop dynamic, personalized content using AMPscript and SFMC scripting patterns.
Integrate Marketing Cloud with Salesforce CRM and other State systems; implement connectors/configuration needed for data flows.
Troubleshoot campaign, SMS, data, and automation failures; perform remediation and root-cause analysis.
Produce technical documentation, knowledge-transfer materials, and adhere to MHBE change control, privacy, security and PMO policies.
Provide flexible operational support including off-hours/weekend availability as required.
Submit supervisor-approved timesheets with each invoice.