Salesforce Manager

American Fidelity • Oklahoma City, OK

2d

About The Position

Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) / Customer Service Management (CSM) technology solution strategy by collaborating with C level positions within the organization to drive and support sales growth and customer retention goals. Accountable for the oversight and decision making authority to drive a successful delivery of CRM/CSM technology-related projects, phases, and/or components of projects which include highly complex business rules and processes that directly impact the strategic business units’ goals and objectives. Analyze, architect, develop, configure, design, customize and implement complex business processes including workflows, visual flows, APEX code, and API integration while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.

Requirements

• Bachelor's degree from four-year college or university in Marketing, Communications, Business Administration or Computer Science; Bachelor's degree preferred, commensurate experience of at least 7 years of Salesforce administration and/or development acceptable.
• Two or more of the following certifications (at least one required): Salesforce Administrator Certification, Salesforce Advanced Administrator Certification, Salesforce Platform Builder Certification.
• Strong oral and written communication skills.
• Strong research, analysis and interpretation skills.
• Ability to manage projects involving complex themes, communications related to value-added services and misc. projects.
• Ability to make decisions that impact the companies goals, objectives and growth.
• Experienced in CRM, CSM, and Marketing Cloud methodology.
• Experienced in detail data architecture.
• Ability to identify and work with third party resources (such as programmers and vendor account managers) to gather information, build coalitions and help advance AFA objectives.
• Experienced in absorbing information quickly and summarizing in an understandable format.
• Proficient in PC Windows-based software including Microsoft Office applications.
• Proficient in Apple based software and operating system for both desktop and mobile.

Responsibilities

• Collaborate with C-level positions to drive and support sales growth and customer retention goals.
• Oversee and make decisions for successful delivery of CRM/CSM technology-related projects, phases, and/or components.
• Analyze, architect, develop, configure, design, customize, and implement complex business processes including workflows, visual flows, APEX code, and API integration.
• Maintain data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.
• Develop documents (informational bulletins, e-mail blasts and document updates) and communication materials (presentations, manuals, PowerPoint documents, internal communications, etc.).
• Identify and work with third-party resources (such as programmers and vendor account managers) to gather information, build coalitions and help advance AFA objectives.
• Present materials to stakeholders and train colleagues.
• Manage complex projects and work with multiple kinds of technology (webinars, websites, etc.).
• Prioritize projects and meet deadlines.
• Maintain objectivity and demonstrate diplomacy and tact in all situations.

Benefits

• Certified Great Place to Work for All!
• Culture focuses on helping Colleagues to be their best!
• Work hard to make a difference to our Customers and community.
• Focus on teamwork and collaboration.
• Always offer a different perspective - a different opinion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager