Manager, Salesforce

Hilton • McLean, VA

5d • Onsite

About The Position

This role is based at our corporate office in McLean, VA. Exceptional Hospitality Starts with You. This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Manager, Salesforce, you will support the team in partnering with all our brands and helping influence and guide programs with unique and distinctive products and services. On the Digital Solutions team reporting to the Senior Manager, Digital Solutions, you will work on projects including architecting, configuring, developing, and maintaining core business applications and integrations (e.g., CRM, supplier portals, workflow automation, data and analytics enablement), including connections to the HSM Data Lake, websites, and other internal/external applications.

Requirements

• Five (5) years of professional experience in technology platform delivery, digital product management, systems integration, data architecture, or related field.
• Three (3) years of hands-on development experience implementing enterprise business platforms, including Salesforce solutions such as Sales Cloud, Marketing Cloud, Service Cloud, and Experience Cloud.
• Onsite in McLean, VA

Nice To Haves

• Project Management knowledge
• Hospitality Industry experience
• Salesforce Developer Certification
• Supply chain or procurement domain knowledge
• Experience with data warehousing/BI concepts and tools
• Relevant certifications in other enterprise platforms

Responsibilities

• Elicit and document business requirements; create functional and technical design documentation aligned to outcomes.
• Design and maintain integrations and data flows between business applications, HSM Data Lake, websites, and third-party systems using APIs and integration tools.
• Implement data models, security/permission models, and automation processes.
• Develop and maintain custom applications, customizations, and integrations using Apex, Visualforce, Lightning Web Components, and Salesforce development tools.
• Stay current with platform updates and standard methodologies; identify opportunities to adopt new capabilities (including AI features) that improve team productivity and user experience.
• Partner with business users to understand requirements, build functional design documentation, and develop technology solutions that align with business goals.
• Work with external vendors to plan work, manage dependencies, and ensure deliverables meet scope, timeline, and quality expectations.
• Lead delivery of digital solution roadmaps and platform enhancements from discovery through deployment and adoption.
• Establish reliable release management practices (environments, testing, change control) and drive quality via unit, integration, and performance testing.
• Design and deliver Salesforce Experience Cloud portal, including external user authentication and authorization, row-level data access and sharing architecture, and vendor-managed development.

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed