Salesforce Leader

Interclypse, Inc.•Annapolis Junction, MD

3d•Onsite

About The Position

Interclypse is seeking a Salesforce Leader to support Maryland state agencies in modernizing and sustaining critical systems. This role offers the opportunity to contribute to the state's long-term success while fostering professional growth within Interclypse's supportive culture. The position requires a commitment to 'Doing What is Right' and pioneering a future of excellence. Interclypse fosters a growth mindset culture, providing employees with tools, mentorship, and a supportive environment for career advancement. This role is crucial for designing, implementing, monitoring, and updating Salesforce applications to enhance technology solution operations for the Maryland Department of Health.

Requirements

Bachelor’s degree from an accredited college or university with a major in computer science, information systems, business, or other related scientific or technical discipline.
Twelve (12) years of relevant industry experience.
Ensure development of applications follows defined Salesforce CRM architecture.
Analyze new requests and define non-functional requirements and create solution design and architecture.
Knowledgeable of emerging trends and may contribute to and influence best practices within discipline.
Typically requires an advanced technical degree and a minimum of 12 years in progressively responsible positions.
Ability to effectively manage multiple projects at once with a sense of urgency required to work in a deadline-driven environment.
At least 8 years of Salesforce/Force.com platform experience.
Strong practical deployment knowledge of Salesforce configurations, MuleSoft integration, and APIs.
Knowledge of Integrations, 3rd party integration tools, ETL with Salesforce.

Responsibilities

Define requirements, perform analyses, and develop plans and requirements for systems, with expertise in specific disciplines relevant to state agencies.
Formulate specifications and execute technical initiatives in vertical areas.
Design, implement, monitor, and update Salesforce applications to support or improve technology solution operations.
Schedule, manage, and support applications and batch operations in all environments.
Maintain the availability, performance, scalability, and efficiency of applications.
Monitor, troubleshoot, and resolve incidents related to application and batch operations.
Utilize triaging and monitoring tools to monitor application and infrastructure performance.
Perform analysis, problem definition, requirements gathering, and development for data fixes.
Partner with development teams to deliver project objectives through iterative delivery by offering expertise in solution design.
Ensure defined Salesforce CRM architecture roadmap aligns with enterprise standards.
Analyze new requests, define non-functional requirements, and create solution design and architecture.
Ensure development of applications follows defined Salesforce CRM architecture.
Stay informed on Salesforce releases and acquisitions to help drive the CRM product roadmap.
Promote the company’s technology brand through creative thinking and innovation.
Conduct annual performance reviews for direct reports.
Manage projects, coach, delegate, and train team members.
Attract and hire new associates.
Demonstrate determination, craftiness, spirit, resilience, and tenacity; challenge conventional wisdom and refuse to take no for an answer.
Use deep business knowledge of Salesforce products to drive solution architecture and analysis engagement for major initiatives.

Benefits

Personal Time Off (PTO) for vacations, holidays, illnesses
Parental Leave
Bereavement Leave
Jury Duty Leave
Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
Financial education and planning support
Health Insurance (Medical, Dental, Vision)
Health Savings Account (HSA)
Medical and Dependent Care Flexible Spending Accounts (FSA)
Employee Assistance Program
Life Insurance
Accidental Death and Dismemberment Insurance
Disability: Short-term and long-term disability coverage
Educational support
Company apparel
Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection