Salesforce Lead Engineer (Certified Architect)

Cloud Brite Systems India Private Limited • Indianapolis, IN

8d • Hybrid

About The Position

Brite Systems Inc. is a U.S.-based, AI-led digital transformation company. Since 2006, we have helped government and nonprofit organizations modernize their technology, improve operations, and deliver better outcomes for the communities they serve. Headquartered in Indianapolis, Brite brings together expertise across Salesforce, AWS, MuleSoft, AI, and our proprietary Enlite Accelerator to solve complex challenges and create meaningful impact. At Brite, you’ll be part of a collaborative, people-first team where innovation, continuous learning, and meaningful work come together. We’re proud to be recognized among Indiana’s fastest-growing companies, named to the Inc. 5000 list of America’s fastest-growing private companies, and recognized as a Great Place to Work in Indiana for seven years. Join Brite to build innovative technology, grow your career, and make a difference.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 8+ years of Salesforce development and architecture experience.
• Salesforce Certified Technical Architect, Application Architect, or System Architect credential required.
• Hands-on experience with Service Cloud and Agentforce (or comparable AI-enabled service automation).
• Experience integrating Salesforce with external data platforms such as Snowflake via MuleSoft.

Nice To Haves

• Federal or public-sector Salesforce delivery experience preferred.

Responsibilities

• Architect Service Cloud and Agentforce Voice solutions for client's contact-center and loan-servicing workflows.
• Own release engineering and environment management for the Salesforce engagement layer.
• Direct and review the work of the Salesforce Engineer, ensuring designs align with the governed Snowflake data foundation.
• Support the Contact Center Intelligence use case: IVR and telephony data flowing through Service Cloud and Agentforce into Snowflake and Tableau.
• Participate in sprint planning and reviews, reporting progress on Task 5 deliverables to the Engagement Lead and PM.
• Be available to support client interviews and technical discussions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree